Peripherals forum

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XEROX SCANNER HELP

by cadguy2 / September 2, 2004 1:58 AM PDT

I have a Xerox 470CX Printer, Scanner, Copier, and Fax Machine that a friend gave me. I downloaded the drivers, and everything works fine, but I do not have the manual. I tried to download the PDF file from Xerox's Website, but it locks up.

My problem is Scanning. I'm using Windows 98 Imaging Program to scan with. The scanner (Twain) works great, but after I scan something the program closes and there is no image in the Imaging program. I can't print, or save anything! I mean where does it go, and what file name is it under? Xerox Tech. Support says it saves it to the hard drive, but where on my hard drive? Not in Xerox's Folder.

Thanks.

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Re: XEROX SCANNER HELP
by R. Proffitt Forum moderator / September 2, 2004 2:28 AM PDT
In reply to: XEROX SCANNER HELP

I can't help either. The details are missing in your post.

Your PC may need motherboard drivers that Xerox will not usually help you with.

Tell more,

Bob

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Re: XEROX SCANNER HELP
by cadguy2 / September 2, 2004 2:49 AM PDT
In reply to: Re: XEROX SCANNER HELP

Hey Bob, thanks for responding!

What more "details" do you need?

The scanner works fine, I just can't do anything with the image after it's scanned. Most Scanner Programs I've used, let you save the scanned image as a BMP file or something. I can't do anything with Xerox's Twain Scanner Program. There is no save, or save as options, and right clicking doesn't bring up any new windows with options. The only thing I can do is look at the image, and exit out of the Twain program. I just can't figure it out! I'm going to try and download Xerox's Manual again.

Please let me know if you come across anything, and thanks for your help!

cadguy2 (Don)

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Re: XEROX SCANNER HELP
by R. Proffitt Forum moderator / September 2, 2004 2:53 AM PDT
In reply to: Re: XEROX SCANNER HELP

Tip: If you are asking for help to troubleshoot a computer-related problem, please be sure to include all the necessary information (ie: operating system, model number, hardware, software, etc) that will help others identify your problem for a speedy resolution.

Such is noted with each post. There could be a need to install motherboard drivers or other. You didn't tell how it was plugged in, any version software and more. Any clue would be helpful.

Bob

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Re: XEROX SCANNER HELP
by cadguy2 / September 2, 2004 4:30 AM PDT
In reply to: Re: XEROX SCANNER HELP

Hey, I'm re-downlaoding the drivers for the Scanner. Also, I downloaded a image scan program called 20/20. I'll let you know weither it works or not.

Thanks.

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Re: XEROX SCANNER HELP
by R. Proffitt Forum moderator / September 2, 2004 4:33 AM PDT
In reply to: Re: XEROX SCANNER HELP

Some of your issue may be the PC's drivers. But without sharing this information I can't comment if you need an updated motherboard or other driver.

Bob

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