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Question

Xcelerator IP Phone system

by Desiretec / January 26, 2014 5:47 AM PST

I have a Xcelerator IP phone system and it seems like every thing that I am doing to set the time it's not working. could some one please help me... Thank you

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Clarification Request
Could be defective.
by R. Proffitt Forum moderator / January 26, 2014 5:54 AM PST

Find the place that sold it to you and ask for fix or refund.
Bob

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Xcelerator IP
by Desiretec / January 26, 2014 6:03 AM PST
In reply to: Could be defective.

I did call them and the told me that it's in the settings but am having problems doing it... did you have one of these or have you worked on one be for?

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Interestingly
by R. Proffitt Forum moderator / January 26, 2014 11:35 PM PST
In reply to: Xcelerator IP

I have done such on what could be thousands of devices over the years. The thing here is that I'm not there to try. If the instructions fail us, then it's a product defect. Time for them to make good by exchange, support or refund.
Bob

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...
by Desiretec / January 27, 2014 7:57 AM PST
In reply to: Interestingly

Well I don't think it the device I think it's me... I am all new at all of this stuff... let me ask you this. when you hook up ip phone and system. where does the phone get it's time from. i went in to the router and the date and time on there is fine. it seems like there is something blocking the time to get to the phone system I don't know every thing else works fine....

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Varies with each system
by R. Proffitt Forum moderator / January 27, 2014 8:00 AM PST
In reply to: ...

Some are centralized as you don't want to go around to hundreds of phones.

Is there an online manual I can peek at?
Bob

PS. Are you in SoCal, Vancouver, BC or some big town where I might have friends near?

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Xcelerator IP Phone system
by Desiretec / January 27, 2014 8:09 AM PST
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...
by Desiretec / January 27, 2014 8:12 AM PST

A few days ago it had the right time and date but had to unplug it and when i hooked it all back up now it does not. I was in the router don't know what i did. but all I do know now it does not have the right date or time...

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Page 5-47
by R. Proffitt Forum moderator / January 27, 2014 8:15 AM PST
In reply to: ...

I see this gets the time from the web. Is this on the web? Can you reveal which NTP you are using?
Bob

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..
by Desiretec / January 27, 2014 8:23 AM PST
In reply to: Page 5-47

Yes I have it hooked up to the web.... hold on will look give me a few...

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...
by Desiretec / January 27, 2014 8:26 AM PST
In reply to: Page 5-47

The first NTP time server is on time.nist.gov and there is a second NTP time server and it on None.
that's what it shows to do in the book...

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I'm guessing the nist.gov is not working.
by R. Proffitt Forum moderator / January 27, 2014 11:11 AM PST
In reply to: ...

All Answers

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Answer
Xcelerator IP Phone system
by necall / May 1, 2014 8:00 PM PDT
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