BUYER BEWARE. My experience of USAPhotoNation is that they are a slimy bait-and-switch racket. I did a lot of comparison shopping of prices for my new digital camera. USAPhotoNation had one of the lowest prices, with lots of good stars in ePinions, so I ordered my camera from them online.
The next morning at 7:15 a.m. I got a phone call from one of their sales people. He told me I had only ordered the camera body?would I like a lens to go with that? a battery? a charger? maybe an instruction manual?
Half an hour later I hung up, having agreed to add the $200 worth of additional accessories that were needed in order for the camera to function. When I told my wife, she was appalled, and she immediately called them to cancel the order. Here?s where it gets really good?
The person I had just spoken with a few minutes prior told her that they would charge a 10% cancellation fee?on an item ordered about 15 minutes earlier. When she said it certainly hadn?t shipped yet, he said that?s right?it would be a 15% cancellation if it had already shipped. She asked to speak to a manager.
10 minutes later a manager finally took her off hold (this is a long-distance call from California to New Jersey?no 800 number). The manager said, yes, there is a cancellation fee, but he could make it up to us by ?sweetening the deal.? He actually tried to sell her more stuff while she was trying to cancel the order. With various threats and expressions of anger, my wife finally got him to cancel the order and refund all of our money.
I can only imagine what would have happened if I had gone through with the order and had some sort of problem with the camera or the shipment, or if I didn?t have such an assertive partner to do my arguing for me at 7:30 on a Monday morning.
And it doesn?t end there?we mentioned this to a friend of ours, and she told us she had the same kind of experience, except that she went ahead and bought the bait-and-switch. She ordered a camera online from them because they offered a good price, and the next morning she got a call from their salesperson who talked her into buying the things necessary to make the camera work. We?re not talking about ?extras? here?we?re talking about things like a lens, a box, instruction manual, battery, battery charger, strap, etc.
Conclusion: if you order from USA Photo Nation, be darned sure you know what will be in the box you?re buying. And then pray you won?t have any problems with the item and have to deal with returning it or cancelling your order.