Wuala cloud service

I will try to summarize briefly as the all issue took some time.

I joined Wuala cloud with option to get 1 extra Giga (on top of the 5 Giga) for any new comer that will join the cloud.
All together I've got 12 Giga. I upload about 8 Giga to the cloud.

A few weeks ago I began to receive messages from Wuala :

WUALA:

" We noticed that you have exceeded your available Wuala storage space. That means
that you won't be able to upload and store additional files."
And :

Wuala is discontinuing its free storage offer. Therefore you have no more strage space with us, unless you subscribe to a paid monthly/yearly storage package or buy strorage once for a year.
To keep your storage, please choose a package that suits your needs at http://wuala.com/en/pricing/.
Our offers start at 0,99€/month for 5GB of storage space.

We hope Wuala suits your needs. If you have any further question, please do not hesitate to contact us.

MYSELF :

Your Explanation is absolutely unacceptable !!
I bought my RIKIKI USB3 hard drive because they offer me a free storage space on Wuala cloud.
More than that, I joined Wuala Project and connected some other users and I gained 12 GB of FREE STORAGE !!
I spent a lot of time to upload some 8.5 GB of data to Wuala cloud.
It's Unacceptable to receive a notice like " Wuala is discontinuing its free storage offer. Therefore you have no more storage space with us, unless you subscribe to a paid monthly/yearly storage package or buy storage once for a year."
I do hope you will reconsider your attitude toward your Users regarding this matter.

WUALA:

I am very sorry, there has been a miscommunication as well as a temporary system error.
You received our warning by mistake and my reply to you was factually wrong.

I apologise for the upset I have caused you. Nothing will change about your storage, your data is still safe, your account will not be deleted.

Again, I am very sorry.

Still, we hope Wuala suits your needs. If you have any further question, please do not hesitate to contact us.

AND :

After accessing your account details, I have noticed that you have 8,35 GB of data on your account, but only 5 GB of storage available. Reason for that is because all of your invitational codes have expired at the end of september (20.09. - 29.09.). Invitational codes are always valid for 1 year only (same as for example a code you receive with your LaCie product). I am sorry, but in order to upload any data, you will have to visit our pricing page ( https://www.wuala.com/pricing/ )and purchase additional storage for your account.


I stop uploading and sync with WUALA more than 6 month ago.
They never mention that the free space has time limit.
They just want me to buy some space.

A few days ago I tried to DOWNLOAD some files that I had on WUALA and I found that they are blocking my access. I explained that these file are important and I just want to download them and they may close my account/delete my files or whatever they want, But they refuse to let me have the files. Only purchasing a storage space will let me download the files.

Remark : they charge only 0.99 euro a month for 5GB But my issue was SERVICE not PRICING.

My conclusion from the whole story is :
IF YOU WANT TO LOSE YOUR FILES, USE WUALA CLOUD.

But most the responders missed my point.

My main issue is not "Backups", or "Pricing" etc
I can live without those files that I missed. I can purchase a storage space as much as WANT.....

My point is "QUALITY OF SERVICE OF A COMPANY ".

WUALA most valuable asset should be there reputation as a reliable, customer oriented company.
BUT THEY ARE NOT !!!

That is the reason that I am sign at the end of my post with :

IF YOU WANT TO LOSE YOUR FILES, USE WUALA CLOUD