I go to the store that I got the camera and try some shots there with their floor model and compare it. If defective I get them to work the issue on the spot.
I just bought a Sony DCR-HC42 which I fell in love with the size and some reviews I have seen online. Well I took it for a shot today. It looked okay in outdoors but when I got indoors the picture was extremely grainy(mid-light). I tried contacting Sony and, of course, as we all know that talking to their customer service agents is the same as talking to a person from the 1800's about computers. They told me to reset the camera (which i did), to buy a dv cleaner (which I did, even though I thought it was stupid to use a cleaner on a brand new camera but I gave it a shot) and nothing. Now I don't want to ship my camera back to the place I bought it from bc they don't cover shipping expenses (more money going to waste) and sony wants me to ship them my camera (which I don't want to since it is brand-new and all)so I just want to make sure if the camera is either defective or it just performs that way. So my question is: if a camcorder is producing grainy pictures could it be a defective camcorder? Any help would be appreciated. Thank you.