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General discussion

Would grainy picture mean defective camcorder?

by thiagofl84 Apr 15, 2005 2:09PM PDT

I just bought a Sony DCR-HC42 which I fell in love with the size and some reviews I have seen online. Well I took it for a shot today. It looked okay in outdoors but when I got indoors the picture was extremely grainy(mid-light). I tried contacting Sony and, of course, as we all know that talking to their customer service agents is the same as talking to a person from the 1800's about computers. They told me to reset the camera (which i did), to buy a dv cleaner (which I did, even though I thought it was stupid to use a cleaner on a brand new camera but I gave it a shot) and nothing. Now I don't want to ship my camera back to the place I bought it from bc they don't cover shipping expenses (more money going to waste) and sony wants me to ship them my camera (which I don't want to since it is brand-new and all)so I just want to make sure if the camera is either defective or it just performs that way. So my question is: if a camcorder is producing grainy pictures could it be a defective camcorder? Any help would be appreciated. Thank you.

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5 Posts
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Here's what I do.
by r. proffitt Forum moderator Apr 15, 2005 11:53PM PDT

I go to the store that I got the camera and try some shots there with their floor model and compare it. If defective I get them to work the issue on the spot.

Bob

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I agree with Kiddpeat
by sebred Apr 16, 2005 2:20AM PDT

Sending it back to Sony would make me feel more confident and only for the cost of shipping.

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Since you can't take it back to the place you bought it,
by Kiddpeat Apr 16, 2005 1:59AM PDT

can you take it to a local dealer? They may be able to tell you if it is defective. I would offer to pay them for their time.

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PS: It doesn't seem that you have a lot to lose shipping it
by Kiddpeat Apr 16, 2005 2:02AM PDT

back to Sony. At least they will make sure it's fully up to snuff before they send it back. Use a reliable shipping service, and get insurance.

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hey guys..I appreciate...
by thiagofl84 Apr 16, 2005 6:26AM PDT

I appreciate all your replies. I will definately do that. Here where I live there's a SonyStyle store and I will definately take it there personally...let's see what they say. No offense to anyone but I hate salespeople, they will just lie to you even if there is something wrong. If that doesn't work I will definately ship it back to the company I bought it from...Thank you again!

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