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Worm/Malware?

by Lovamelin / January 27, 2009 3:01 AM PST

I recently got a virus on my computer that I have yet to be able to find or remove. I have AVG Free 8.0 which in general gets anything and everything. But somehow this must have gotten through. I usually don't go to game websites but I had a hankering the other day and I apparently contracted it from one of those sites. Some of the characteristics are that I usually get a pop up ad on start up, although not always, it has made it so that AVG can no longer update and connect to the server and AVG always has an error when it scans, so it has rendered AVG pretty much useless, although I let AVG do its thing once and it scanned for a whole 24 hours and found nothing, so I'm not sure what thats supposed to mean. It also somehow managed to uninstall my sound card drivers which I reinstalled and now work fine. ALthough I wonder if its a matter of time before that happens again. It also likes to freeze up Microsoft Help so that it couldn't aid me in my sound issue. Also now when I try to read an SD card or any drives besides the home drive I have to right click and click on explore, I can't just double click any more. Thankfully they're still accessible but I think it may have dedrivered my front USB/Card Reader assembly as well. So all of this is to help you possibly understand what the problem is and I was wondering if theres a virus scanner/isolater that would be recommended to possibly fix the issue. I konw its not fool proof. I've ran multiple Auslogics programs, getting rid of junk files, registery errors, and so forth, and it hasn't done anything yet either. I would just wipe the drive and reinstall windows except that I don't have my laptop back yet, so until that gets fixed I wouldn't have a computer. Then I will happily reinstall XP. I already have everything backed up, just need to reinstall. Anyways, any suggestions would be appreciated. Thanks.

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Give the following a try......
by Marianna Schmudlach / January 27, 2009 3:21 AM PST
In reply to: Worm/Malware?

Please download Malwarebytes Anti-Malwareand save it to your desktop.
alternate download link 1
alternate download link 2

* Make sure you are connected to the Internet.
* Double-click on mbam-setup.exe to install the application.
* When the installation begins, follow the prompts and do not make any changes to default settings.
* When installation has finished, make sure you leave both of these checked:
o Update Malwarebytes' Anti-Malware
o Launch Malwarebytes' Anti-Malware
* Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

* If an update is found, the program will automatically update itself.
* Press the OK button to close that box and continue.
* If you encounter any problems while downloading the updates,
manually download them from here
and just double-click on mbam-rules.exe to install.
Alternatively, you can update through MBAM's interface from a clean computer,
copy the definitions (rules.ref) located in
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

* Make sure the "Perform Quick Scan" option is selected.
* Then click on the Scan button.
* If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
* The scan will begin and "Scan in progress" will show at the top.
It may take some time to complete so please be patient.
* When the scan is finished, a message box will say "The scan completed successfully.
Click 'Show Results' to display all objects found".
* Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

* Click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad.
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
* Copy and paste the contents of that report in your next reply and exit MBAM.

Note:-- If MBAM encounters a file that is difficult to remove,
you may be asked to reboot your computer so it can proceed with the disinfection process.
Regardless if prompted to restart the computer or not, please do so immediately.
Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Download and scan with SUPERAntiSpyware Free for Home Users

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):

Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".

And IF you are not able to download these tools on your machine, please use a friend's or family member's computer and download the Malwarebytes tool and it's manual update from the link below.. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Your Name.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Your Name.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html

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MalWareBytes worked well but...
by Lovamelin / January 28, 2009 2:54 AM PST

Malwarebytes worked very well for me. Everything is back to running smoother and I'm not getting all of these little glitches and so forth. Only hang up is one thing. Apparently whatever malware that was not allowing me to just simply double click and access my secondary hard drives had simply just redirected what you would open when you clicked. Well since malwarebytes has no removed the program or whatever that was actively making this an issue now when I double click I get an issue saying it can't open up "recycled/ntldr.com" and that I need to search and find the file. Which I obviously would not want to do. So I need help in how I would reassign that shortcut per se so that it opens the D or F drive respectively and doesn't follow that web address path. Also along these lines is I'm trying to remember how I reassigned what the shortcuts "My Music" and "My Pictures" open, since I keep both on a seperate hard drive for back up purposes. Thanks.

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What did MBAM find?
by Marianna Schmudlach / January 28, 2009 3:01 AM PST
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