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General discussion

Works Suite Software

Apr 18, 2005 3:15AM PDT

I am a novice so bare with me. I have a new Gateway computer...using XP operating system. I had Works Suite installed on my computer. Yesterday while using Word I noticed that when I inserted some pictures that I couldn't view them in the document. I didn't know what was wrong so I decided to uninstall word and try to reinstall it to see if that would take care of the problem. Well, it wouldn't install again. I ended up calling Gateway and spending over 2 1/2 hours on the phone with three different tech support people and after trying several things with them...they finally told me that something was wrong with the Works Suite disk (that I got in Jan from them) and that it was not under warranty. So basically tough luck. Well, I was going to buy another software package today but I brought the disk to work with me and tried to upload it on my work computer and it worked!!! Now, I don't know what to do. Gateway did have me try other disks and they would upload. Any ideas on what I could be doing wrong?

Thanks!

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