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General discussion

Word won't print page 1

Apr 8, 2005 5:30PM PDT

Using Office XP Pro, HP Laserjet 1300, trying to print a longish document. The first page or page and a half won't print. I've tried copying the page in question to a new document, saving it and printing, I get a blank piece of paper. If I just print the whole thing, I get the last half of page 2, positioned properly on page 2, about halfway down, but nothing before it, just blank.

I've tried highlighting and printing selection, nothing; blank page again. Tried single spacing instead of double spacing, same paragraphs won't print. I reinstalled Office, same thing. Installed in a different computer, same thing, one is Athlon, one is Pentium. Defraged hard drives in both computers, reinstalled printer drivers, put new air in my tires and changed the cat box...same thing.

Print perview is fine in all cases. Other stuff prints fine. I can retype it, but this pricey software is consistantly giving me print problems. If I print a long document, it just skips random chunks of it and prints everything else. Any Ideas?

Thanks for any help!!

Discussion is locked

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Try this.
Apr 9, 2005 12:37AM PDT

Install Open Office from http://www.openoffice.org but don't associate it with .DOC or other files. Now open a copy your document (be patient as it translates it) and see if it prints the first couple pages.

Bingo, a solution.

In closing, I install this on all the office machines and "it's what I use."

Bob

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Thanks!
Apr 12, 2005 2:29PM PDT

I'll be trying this tonight. Thanks again.

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I suspect the printer.
Apr 9, 2005 7:32AM PDT

The print preview uses the printer driver and it shows on the screen what the printer should print. But the assumption is that that particular printer obeys the PCL-commands sent to it.
If the printer is defective, it won't. If the driver uses a higher version of PCL than the printer, or the printer misunderstands it, it won't either.

Try a totally different printer. An inkjet would be fine, because it uses much more of Windows, and much less of printer hardware, but a different brand of laserprinter would be suitable also. If that works, you know it's not a MS Word problem.
Then try another 1300 with the same driver to pinpoint the problem to driver or hardware.

Hope this helps.


Kees

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Thanks for the help!
Apr 12, 2005 2:28PM PDT

I'll give it try as soon as I get one one of my old inkjets up and running, or else get a disposable Lexmark at WalMart. Thanks again.