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General discussion

Word will not recognize wordperfect email attachments

Jun 16, 2005 12:26AM PDT

I am using window's Me OS and outlook express 6 and Word 9.0. I have no problem when emails messages have wordperfect attachments to them. Word recognizes them and opens them inside my email program without any problem. I recently starting using a laptop with Windows XP OS. I have the exact same word and outlook express versions but email attachements in wordperfect cannot be opened inside the email program. I have to save the file and reopen it in word itself. I tried file association procedures but have the same problem. I have tried to reinstall the converters in word, but that doesnt seem to be the problem since word will open the file once it is running. Any ideas what's going on?

Discussion is locked

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Re: wordperfect
Jun 16, 2005 12:33AM PDT
I tried the file association procedures

Tell more.
- What did you do when trying the above? Some detail would be nice.
- If you click on the attachment, what happens?
- If you save the attachment in a folder, then doubleclick it in Explorer to open it, what happens?

Kees
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file association procedures I tried
Jun 16, 2005 12:47AM PDT

I went into My computer and opened folder options, then file type and made a new file type wpd and selected Word as the program to open this type of file. This changes the color of the file icons but when I click on the attachement in the email program it gives me the same error, unable to locate file or incorrect path,check that you typed the file name/path correctly..... I tried reselecting the word filters and reinstalling them, but the emails still don't open. When I save the attachments in a folder and try to open them (outside the word program) I get the same error message. I have to have word running and select "open" and locate the file and then open it.

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Re: the usual procedure
Jun 16, 2005 7:42AM PDT

In Explorer, find a saved file with a wpd-extension. Shift-right click, choose Open with ..., select Word from the list, check the box "Always use this program to open files of this type." and OK. This always as long as the program supports opening this type of file this way.

If not, I can only conclude that the combination of Word 2000, Windows XP and the filter you use doesn't support it, but only supports the File>Open method inside the program.

I've got a Windows XP computer with Word 2000 and the original WordPerfect-filters that came with it (might not be suitable for the latest versions of wpd) and will be glad to give it a try here.
Send me a mail via the forum (click on my profile below) and be sure to include your e-mail address in the text of the message (the sender will be cnet). Then I'll send you a mail (that will be sunday morning European time) and you can reply with such a wpd-file attached, and I can try to open it here several ways.


Kees

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The wordperfect "filter" is not installed.
Jun 16, 2005 12:33AM PDT

It's not a default install item and there is some talk that Word will drop the filter since it's not as needed anymore.

Bob

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Filters
Jun 16, 2005 12:51AM PDT

I did use the add or remove components to the installation process of Offfice and selected the filters for all wordperfect versions. This doesn't change anything. Word will only open wordperfect docs when word is running and I use the open command find the file and open it. Is there some change to Windows XP that would prevent it from running the filters?

Edna

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I think you are close.
Jun 16, 2005 1:09AM PDT

From memory a recent security update may have killed off the ability to open some filetypes directly. From memory I think Microsoft wrote to save the attachment and open it from the hard disk.

Does that work?

Bob

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Just a little more remembering.
Jun 16, 2005 1:18AM PDT