- How is external hard disk connected?
- Any problems associated with device in Device Manager?
- Any problems viewing the disk (folders, files) in Explorer?
- Can you copy a file to c: with Explorer?
- And from c: to the external drive?
- What's your OS?
Open a command window. I assume the disk is e: (substitute the correct drive-letter, please).
- Copy any file on the disk to the hard disk. Something like copy e:\myfile.doc c:\windows\temp (use dir e: to find short filenames, or use long filename in quotes). Note the error message.
- The other way arond. Copy a file from c: to e: Note the error message.
- Open an existing (copy it first, if necessary) .txt file on the removable drive with Notepad. What happens?
If the problem turns out to be more general than with only Word, post again in Computer Help forum, or the forum of the appropriate OS.
Note the workaround if it's only a Word problem: copy the file to be edited to your hard disk, edit it, and copy it back. Clumsy, unpractical, but definitely not unworkable.
If I use a external hard drive with word docs - word will not open the docs - system message that word is not responding - sits forever with hourglass symbol. Anyone experience this? Any solution? Word will work fine if I open files on internal c drive.