By the way, it would sure help if we knew more about your computer, such as: the operating system, make and model, laptop or desktop, version of Microsoft Word you're using, plus anything else you thing might help to solve the issue.
In the meantime, if you haven't checked for malware on the computer, then please download, install, udpate, then run a full system scan with both of the free removal tools below. Delete anything they find.
SUPERAntispyware Removal Tool
I am illiterate when it comes to computers. I need help when trying to bring up a word document or open
task launcher a window comes up says preparing to install and just stays there I have had this computer for years always worked before what happened this windows installer just came form no where