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Word: paper size & headers/footers problems

by jeffk / August 12, 2005 10:41 PM PDT

I recently reformatted my PC & reinstalled office 2K. I just discovered that when I create a header or footer in word it?s invisible when the main body of text in the document is visible & vice-versa. Before I reformatted, & on one of my laptops, the header/footer text is ?greyed out? but still visible when viewing body text & vice-versa.

I still have this problem even after removing & reinstalling office.

The same disc was used for all the Office installations above.


I also installed office (using the same disc) on another laptop. I haven?t noticed the above problem (I don?t have that machine with me right now), but I discovered that in word > file > page setup > paper size the only choice is Custom, whereas it?s always had the choice of Custom, A4, A5, letter etc.

Any suggestions to resolve these problems welcomed.

TIA, JeffK

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Just one thing.
by R. Proffitt Forum moderator / August 12, 2005 10:47 PM PDT

Paper size is supplied by the default printer selected. What you've written is what I expect with no printer driver installed.

Bob

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Thanks but..........
by jeffk / August 13, 2005 9:45 AM PDT
In reply to: Just one thing.

Thanks, that would make sense re the paper size issue. Don't know why I didn't think of it, obvious now you say!

But it doesn't answer the second issue - re the header/footer. That computer does have a printr installed - the same one as before the reinstallation of office & as installed on the laptop where headers/footers are visible.

Any suggestions re that problem?

Thanks, JeffK

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"reinstall"
by R. Proffitt Forum moderator / August 13, 2005 10:34 AM PDT
In reply to: Thanks but..........

Did you try the usual deletion of the normal.dot files?

Bob

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yes..
by jeffk / August 13, 2005 10:23 PM PDT
In reply to: "reinstall"

Yep, I uninstalled office, deleted normal.dot & reinstalled office. It didn't work, but when i reinstalled office & was configuring word I found that the options at tools > customise > options tab(none seem to be relevant to headers/footers) were as i?d previously had them, which is a bit different to the defaults. Very odd as I?d deleted normal .dot!

Any further suggestions?
(your time & help gratefully received!)

Jeff

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2 ideas.
by R. Proffitt Forum moderator / August 14, 2005 12:06 AM PDT
In reply to: yes..

Besides keep looking over every option setting...

1. Your office may be out of date. Run Office Update and get it patched up. Some think that Office should be working the same across machines if they format/install/etc but you learn that this is not true. Also a firewall can affect printer communication on a network and options can change. The interaction of printer and vidoe drivers surprises some.

2. REALLY look hard for normal.dot files. I open a command window and type:

DIR C:\NORMAL.DOT /S/A/P

Bob

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