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General discussion

word - excel will not save

Jun 20, 2012 12:53PM PDT

Running XP Home edition, version 2002 SP3 on a Dell Inspiron 530, Intel Core 2 dual CPU, E4600 @2.40ghz, 2.39 GHz, 2.99 GB of Ram

Running Office Professional 2010, which I just installed hoping to fix this problem - which is, whenever I try to save a word document or an excel file, the system hangs up and I get the "not responding" line in the upper left corner of the screen. When I close, It asks for an error report and then reopens whatever I was just working in. And of course, if I try to do anything, it hangs up again.

Very frustrating as this is my daughters computer which she uses for school. Kind of a pain to do a lot of work and then not be able to save it.

It was doing it before when I had Office Pro Edition 2003 installed. I thought putting office 2010 on would fix the problem, but I guess not.

Any ideas?

Thanks.

Discussion is locked

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Try something simple.
Jun 20, 2012 1:31PM PDT

Create a new user account and log into that new user. Open word, type a simple word and try to save it IN THE DEFAULT FOLDER it chooses.
Bob

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Try sfc /scannow
Jun 20, 2012 1:38PM PDT
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scannow command
Jun 21, 2012 2:48AM PDT

I might try this when I get home. The article tells what it does, but it doesn't tell me how to run it?

Don't want to do this one by trial and error!

Thanks,

Vic

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I checked the article and
Jun 21, 2012 2:50AM PDT

did find that missing.

But just like any command you open the command line (usually start, run) then type in the command as noted.

And let's not limit ourselves here. There's always google to learn more.
Bob

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For future reference
Jun 21, 2012 12:45AM PDT

For future reference, if you have a problem like the one you described, then upgrading to a newer version of software is far more likely to make the situation WORSE than better.

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no success
Aug 7, 2012 4:40AM PDT

I've tried all the above suggustions. Still won't save. Just enters a "no responce" loop.

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I see I forgot a common issue.
Aug 7, 2012 4:42AM PDT

There is a SP3 for Office 2003. Is that installed?

And to be clear, you have tried the usual new account?