Office & Productivity Software forum

Question

Word 2010 Starter Not Respoinding

by 17-gemini / June 7, 2013 8:32 PM PDT

Hello

I have microsoft Word Starter 2010 preinstalled on my Windows 7.
It stopped responding.
I tired the Repair function on Microsoft website but it made no difference.
Could anyone suggest what I can do please?
I posted this question on the Microsoft Office forum but no response there again.

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All Answers

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Answer
Re: Word not responding.
by Kees_B Forum moderator / June 7, 2013 9:26 PM PDT

Things to try:
1. Make a new Windows account and try there.
2. Delete the default templates (normal.*)
3. WORD 2010 SAFE MODE (Google that to learn how to start that).

Kees

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Word 2010 Starter Not respoinding
by 17-gemini / June 7, 2013 11:47 PM PDT

Kees

Thank you so much for your suggestions.
I'll google how to safe mode Word but I'm afraid I have absolutely no idea how to do 1 and 2.
Could you or anyone tell me how to make a Windows account (I don't think I have a Windows account), and to delete the default templates?

eGem

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Re: Word
by Kees_B Forum moderator / June 8, 2013 6:45 AM PDT

#1. In Control Panel>Users (it might be called User Accounts) you can add a new Windows user. It's called account or profile sometimes, but that's what I meant. Isn't making a user for yourself the first thing you do if you get a new PC? Now just make another one.

#2. http://www.pcmag.com/slideshow_viewer/0,3253,l=252321&a=252321&po=5,00.asp tells about normal.dotm. In Windows 7 it's in your own profile, something like C:\Users\<your user name>\AppData\Roaming\Microsoft\Templates\Normal.dotm. That's your default template for new documents.
If you delete it, Word will make a new one. If you have any settings or macro's in it you want to keep, rename it first and rename it back if the new one doesn't make any difference.

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Thank you
by 17-gemini / June 8, 2013 6:21 PM PDT
In reply to: Re: Word

Kees

Once again thank you so much !
I'll try them all

eGem

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Answer
(NT) Why not contact the vendor you bought the PC from ?
by VAPCMD / June 8, 2013 9:35 AM PDT
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Word
by 17-gemini / June 8, 2013 6:33 PM PDT

Hi VAPCMD

I didn't buy it from a vendor.
I bought from someone who didn't want it.

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