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Hello
I have microsoft Word Starter 2010 preinstalled on my Windows 7.
It stopped responding.
I tired the Repair function on Microsoft website but it made no difference.
Could anyone suggest what I can do please?
I posted this question on the Microsoft Office forum but no response there again.
Discussion is locked
Things to try:
1. Make a new Windows account and try there.
2. Delete the default templates (normal.*)
3. WORD 2010 SAFE MODE (Google that to learn how to start that).
Kees
Kees
Thank you so much for your suggestions.
I'll google how to safe mode Word but I'm afraid I have absolutely no idea how to do 1 and 2.
Could you or anyone tell me how to make a Windows account (I don't think I have a Windows account), and to delete the default templates?
eGem
#1. In Control Panel>Users (it might be called User Accounts) you can add a new Windows user. It's called account or profile sometimes, but that's what I meant. Isn't making a user for yourself the first thing you do if you get a new PC? Now just make another one.
#2. http://www.pcmag.com/slideshow_viewer/0,3253,l=252321&a=252321&po=5,00.asp tells about normal.dotm. In Windows 7 it's in your own profile, something like C:\Users\<your user name>\AppData\Roaming\Microsoft\Templates\Normal.dotm. That's your default template for new documents.
If you delete it, Word will make a new one. If you have any settings or macro's in it you want to keep, rename it first and rename it back if the new one doesn't make any difference.
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