Office & Productivity Software forum

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Word 2003 Normal.dot templete issues

by ripsnub / January 30, 2006 4:36 AM PST

We just upgraded from Word 2000 to Word 2003 and are having problems getting 2003 to accept or acknowledge the previous Normal.dot global template which contains hundreds of autotext entries and macros. We have renamed, added, deleted, searched, edited registry, to no avail. Still defaults to the standard Normal template. Very frustrating, any assistance would be greatly appreciated.

SW

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Here's what we learned.
by R. Proffitt Forum moderator / January 30, 2006 4:41 AM PST

NEVER keep using a normal.dot for a long time. It collects for lack of a better word, CRUFT. Over time Word will then crash in many glorious ways until you remove the normal.dot which lets it create a clean new one.

If you do need some standard normal.dot, then create it, but NEVER use the one you created. Copy it to normal.dot and when the cruft content crashes Word, copy in the clean version.

This issue is now some 10+ years old and Microsoft has yet to publish a normal.dot cleaner or recovery tool. No one knows why this issue continues to this day.

Bob

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Thanks for the insight
by ripsnub / January 30, 2006 5:03 AM PST

yes it is frustrating and if is has been problematic for 10 years, MS should address the issue. We also tried the Organize feature but again Word did not recongize the file, and changing the template file path...no luck. Odd thing is, that if we copy the normal file over to my computer, which is still in Word 2000, I cant place directly into the template folder and it shows right up with all of the autotext and marcos etc...but seems with the new 2003 install you are just SOL.

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Compatibility issues.
by Papa Echo / January 30, 2006 11:20 PM PST
In reply to: Thanks for the insight

It seems that Office (and so Word) Versions 2000 and 2003 are two different products and are not compatible with each other. You may need a "converter" to change your customized Word 2000 Normal.dot to a Word 2003 Normal.dot.

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Take a shot at it with a code cleaner. Link.
by R. Proffitt Forum moderator / January 30, 2006 5:18 AM PST
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Can you ...
by Kees Bakker / January 30, 2006 11:31 PM PST

open the old template in Word 2003, than Save as (hopefully new and fully working) template again? Generally, newer versions of Word can read and convert files from older versions.

In the list of things you've done (renamed, added, deleted, searched, edited registry) there's no Save As. Seems worth a try. Can't try it here, because we don't yet have Office 2003.

Kees

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