Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Wont run windows7, but boots "asus express gate"

Jan 3, 2014 9:30AM PST

Hi all,
so, sudden issues running windows 7. Came home from work to a non working pc. Nanny and kids young kids likely using it during the day although they deny it of course.

When i try to boot windows 7 a screen with "ASUS express gate". There appear to be some options for access to the internet, photos, games...if i dont do anything then after a few seconds the screen changes to "p6x58d.". About 30s later this screen disappears and my computer appears to be attempting to boot windows 7 but then crashes to a blue screen with some note about checking my system for viruses and disconnecting any perioherals and restart your computer if this is the first time or contact your system administrator or manufacturer if this continues.

I've been able to F8 to get to the option to run in safe mode but when i try i get the same blue screen. Sometimes when i restart the computer i get to another place that runs "startup repair" but ultimately get a message that "system repair cannot repair this computer automatically." Ive tried system restore but there arent any restore points.

Briefly surfing around suggests that asus express gate is some sort of os directly attached to the motherboard. Any suggestions for me? Any details i can attempt to clarify? The adults don't download programs and the kids are all under 4 so its unlikely they downloaded anything. No perioherals or other intentional changes have been made since there werent any issues last.

Thanks in advance

Discussion is locked

- Collapse -
Answer
Save your data, restore to factory settings
Jan 3, 2014 9:40AM PST

Get yourself a live CD with something like Ubuntu, boot from it, and copy any data you don't want to lose to a flash or external hard drive. Then restore to factory settings and re-install you software and data.
`
When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $60 these days and a really good FREE backup program is the Easeus Todo Backup Free. That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

Good luck.

- Collapse -
Where?
Jan 3, 2014 10:57AM PST

Pardon my naivete but where do i get a Live CD. Surfing around looks like there are some downloadable options that could be burned to a CD but unfortunately my only computer is nonfunctioning.

- Collapse -
When this happens you order such or have
Jan 3, 2014 11:00AM PST

Have a friend make one or a few. Surely there are buddies that bail you out?

- Collapse -
Surely there isnt.
Jan 3, 2014 11:24AM PST

Surely there isnt. Itd be easier to go to a store and buy something was an option.

- Collapse -
It's a big world.
Jan 4, 2014 1:56AM PST

For forum members to tell you which store or web store you'll have to reveal a country.

Another idea is the IT staff at work. I work with ours when I need something like that.
Bob

- Collapse -
You can download Ubuntu from ubuntu.com/download
Jan 4, 2014 2:03AM PST

You can either download the ISO and burn it to a DVD or put Ubuntu on a flash drive (2 GB or greater). There are PCs everywhere, so find one at work, a store, or a friend's house and do it. It's not hard to do. If you go to ubuntu.com, there're some instructions there. It will boot from a DVD or flash drive and be up and running in 2-3 minutes. You don't have to install anything, it just comes up and runs, and it has a user interface very similar to the Windows one. I'm perfectly happy with my Windows 7, but Ubuntu is the perfect tool for data recovery.

- Collapse -
check your BIOS settings
Jan 3, 2014 12:32PM PST

Any change that required resetting the date on the computer? Someone could have hit the delete button on boot and ended up playing in the BIOS.

- Collapse -
Thanks
Jan 5, 2014 1:55AM PST

Thanks for the suggestions. I ran startup repair without and with the windows7 disc and both ended with a message stating that startup repair could not fix the problem automatically. I also attempted a system restore to the only point available but that was unsuccessful as well. I remembered i had an old laptop so i was able to create a live cd with ubuntu. I was able to boot that os but now i need to get an external drive to save my data. (of course i havent been regularly backing up things.). Any other thoughts?

- Collapse -
Restore point.
Jan 5, 2014 2:03AM PST

What antivirus are you using? Some block restoring e.g. Norton, Kaspersky.

Dafydd.