Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

WJW: Tech service classic

by Dave Konkel [Moderator] Apr 13, 2004 10:52PM PDT

(Must be old, as there's no discernible Indian accent from TS...)

Customer: "I'm having a problem installing your software. I've got a fairly old computer, and when I type 'INSTALL', all it says is 'Bad command or File name'."

Tech Support: "Ok, check the directory of the A: drive. Go to A: \ and Type 'dir'."

Customer reads off a list of file names, including 'INSTALL.EXE'.

Tech Support: "All right, the correct file is there. Type 'INSTALL' again."

Customer: "Ok." (pause) "Still says 'Bad command or file name'."

Tech Support: "Hmmm. The file's there in the correct place-it can't help but do something. Are you sure you're typing I-N-S-T-A-L-L and hitting the Enter key?"

Customer: "Yes, let me try it again." (pause) "Nope, still 'Bad command or file name'."

Tech Support: (now really confused) "Are you sure you're typing I-N-S-T-A-L-L and hitting the key that says 'Enter'?"

Customer: "Well, yeah. Although my 'N' key is stuck, so I'm using the 'M' key... does that matter?"