I'm sorry, but this sort of story tells me that it's not Linux that is having an issue getting ready for "prime-time"; rather it is the tech support people that need education and being brought up to speed. This entire story can make one embarrassed for working in the call-center/support field.
Coral Springs, FL
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?