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Question

wireless stopped working on tv after connecting dvd player

Mar 14, 2015 1:29AM PDT

We were able to watch Netflix and Hulu okay on our new Vizio M-series smart tv. Then we bought a Samsung dvd/blu-ray player and connected it to the tv via hdmi cable. (The Samsung is also able to connect to our wireless, but we bought it only for watching discs, so we didn't use the Samsung menu to try and watch Netflix or Hulu through that device.) After using the dvd player to watch dvds, we powered it off, and then tried to watch Netflix and Hulu via the tv, but we had no connection, even when we unplugged the hdmi cable from the dvd player to the tv (and after everything was powered off and then back on...). Any ideas for a fix for this? Thanks!

Discussion is locked

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Answer
WiFi is like that.
Mar 14, 2015 1:47AM PDT

If there are competing networks or Samsung's services drop out this happens. It's why you read so many complaints and advice to get a wired connection.
Bob

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thanks and clarification
Mar 14, 2015 4:09AM PDT

Hi - Thanks. I think we will buy 75 feet of ethernet cable - seems to be the only reliable thing to do.
I would like to understand, though, why the Vizio tv now no longer connects to the internet by itself, when the dvd player is powered off and no longer connected to the tv. Did the tv forever lose its ability to connect to wifi by itself, after we plugged and then unplugged a dvd player into it? It worked fine before we used the dvd. Is there a setting we can readjust on the tv or the dvd player?, or something like that?

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That would take a visit to the locations.
Mar 14, 2015 4:23AM PDT

Here's an app I find handy. https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en

While that can't test Samsung's service issue (you call them for that!) it can show if our WiFi is sharing a channel or getting stomped on by other WiFi. Even at home I run this to see if I need to change channels.

However since TV users want it to always work and won't put up with spotty service we wire or use powerline networking since they do not want to know about WiFi idiosyncrasies.
Bob