Hello. I have Protect America as well and am having the same issues with signal strength on my panel. It never gets much above 7. Did you ever find out if there is some sort of booster that will increase the signal to your panel? Thank you.
I'm new here and did a search but was unsuccessful in finding anything specifically on the topic...hopefully someone can lead me in the right direction.
I have a wireless security system. For some reason, the signal strength in my home is not good (7/30), and the company (Protect America) is telling me there is nothing they can do to improve this, and subsequently, they want to downgrade me to a wired broadband system (via a cable modem). I have tried moving the security antenna (the wire is a 15" in length) to several areas, high and low, but I just can barely get the signal to 9-10.
Is there such a thing as a wireless signal booster that will improve my signal strength? I believe the system works off of an AT&T and/or T-Mobile 3-G GSM platform, and has this card in my GE Simon XT controller. P-A tells me that my area is supposed to have strong signal potential, and it is my home interference/system location that is the problem. I'm skeptical since I always had a pretty good signal up to fairly recently.
At the risk of being too wordy here, just some background info that might help...the system seemed to work OK for the past 6-8 months, but I never ever really got over a 14, which would be fine since Protect America always told me that any 'double-digit' signal is fine and will work quickly and with the wireless phone app, but now I am hardly receiving an acceptable signal over 7.
I can't think of anything I have that would interfere with a signal, like new computers, other wireless devices or appliances or equipment that I have introduced into my home that might interfere with a wireless signal, so I am really at a loss here. Any input from folks with experience in this area would be greatly appreciated.
I know there are wireless signal boosters available for cell phones on ebay (just do a search for "wireless signal booster" or "mobile signal booster" and you will see a ton), but I don't know the compatibility with a security system signal, there seem to be many types, and the prices range from $10 to $800+, so there must be some serious differences between these repeaters or signal boosters. I'm not sure where to start here.
My guess is that a signal booster/repeater would also need to be retrofitted to my security system hardware somehow, with custom fittings/jacks, so I've got questions, most which P-A Tech Support can't or won't answer. After no less than 8 separate calls with different 'technical advisors', escalating the problem, the security company has been absolutely zero help with this and just want to brush me off and have me go with a broadband system...they get a C- to a D in customer service and knowledge (I'm being kind) with regard to solving any problems, but don't get me started on an off-topic rant.