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Resolved Question

Wireless Printer

by Dec 2, 2012 5:06AM PST

I have a Toshiba Satellite A505-S005 that is connectd to my router network. I also have an HP Officejet J6480 that is connected to the same router. The problem I have is I can't get the printer to go online. How do I get it to change status to "online" ? The computer is using Windows 7.

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moondoggie80030 has chosen the best answer to their question. View answer
9 Posts
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Best Answer

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Sorry but you'll have clarify a few things.
by Forum moderator Dec 2, 2012 6:21AM PST

You wrote it's connected to the router but it's off line? If the printer connected, it's on line. Maybe you are talking about something on the PC and not the printer (which is the subject you posted under?)
Bob

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Wireless Printer
by moondoggie80030 Dec 3, 2012 1:14AM PST

Thanks for the reply. To try to clarify the situation I printed a wireless network test report on the printer which included a diagnostic summary and a configuration summary and everything passed and in order. The computer is connected to the same network and is working. However.when I try to print something from the computer I get a message that it won't print because the printer status is offline.

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Did I upset some one?
by r. proffitt Forum moderator Dec 3, 2012 1:19AM PST

3 thumbs down working on clarifying is odd.

At this point I'm working as if it never worked and you followed HP's instructions to the letter.

If so, turn off the firewall in the router and repeat HP's install instruction for the non-working PC.

-> Details matter such as what this "working" means. I would be guessing other PCs work fine. Also I'd be guessing if the drivers are the latest from HP.com
Bob

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Wireless Printer
by moondoggie80030 Dec 3, 2012 6:05AM PST

Thanks for the suggestion to turn off the firewall. That was the problem and now I can print.

George

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Just so you know.
by r. proffitt Forum moderator Dec 3, 2012 6:09AM PST

Routers for years didn't have this because part of what they do meant that any unsolicited incoming connection was dropped at the router. Later as the scare mongers wrote about firewalls this idea crept into routers to block machines inside the LAN.

The results speak for themselves.
Bob

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Have the same problem
by memawof3 Dec 12, 2012 7:20PM PST

I have this identical problem, my printer worked fine (printed wirelessly) before I upgraded my router. Bob would you explain how to turn off the router firewall? In very basic language please, I'm not very techie at all. Thanks.

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Sadly that is the plain language.
by r. proffitt Forum moderator Dec 13, 2012 12:04AM PST

To write more I'd have to have the router make, model and preferably the link to the manual so I can see what page the setting is noted on.

It's called the firewall, it's in new routers and often we have to turn it off. Sadly the next question from many is whether it compromises security or questions I think the router maker deserves.
Bob

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Router make and model
by memawof3 Dec 14, 2012 2:15AM PST

It is an Action Tec C1000A. I have no idea where the manual is located. Thanks

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I've subscribed.
by r. proffitt Forum moderator Dec 14, 2012 2:18AM PST

When you post I get an email later. If you find a manual, post a link to it and I'll get a notification.

You may want to consider returning it if they have no manual. It's a technical device that should have a manual.
Bob

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