Question

Wireless keyboard moves cursor with certain keystrokes

Hello. This morning my wireless keyboard started malfunctioning. When typing certain characters, the cursor would move to the top left hand corner of the screen. Only certain characters are suspect: d, i, b, down arrow, 6, *.

The keyboard is WIRELESS so it is not a mouse or touchpad issue. I called logitech and they weren't able to fix the problem.

I'm working on an HP EliteBook laptop. Laptop keyboard works perfectly. I tried re-pairing the keyboard to the USB to no avail.

Any help you can provide would be appreciated. This is incredibly frustrating.

Post was last edited on August 30, 2018 9:31 AM PDT

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Answer
Just Some Thoughts..

1. Replace the batteries in the keyboard.

2. Try visiting the keyboard manufacturer's website and install any new, updated, latest drivers.

3. Here, we would test with a different wireless keyboard to make sure the current keyboard isn't wonky.

4. Since the mouse/cursor is moving, open the Control Panel-Mouse icon-Pointer Options tab and UNCHECK the box next to "Enhance pointer precision".

5. If you're using Windows 10, make sure you've got the latest updates since there have been a few fixes for mouse issues lately.

Hope this helps.

Grif

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Wireless keyboard moves cursor with certain keystrokes

Thanks Grif.

I tried replacing the batteries - no luck.

I'll work on #2 and #5 (need my IT dept to do this since this is a corporate computer...)

I can test #3 at home - I have the same model wireless keyboard as I do at work so it's a good test .

#4 didn't work....

Any chance this could be a virus? I've read that this may be a possibility but was doubting it was the issue since I'm using a corporate computer which has various virus protections in place.

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Tools To Test For Malware

If you want to use some free malware scanners, the link below provides my recommended tools. Use all the tools, in the order they are given. It's worth a check but the scans take quite a while.:

“Expand” the post titled: "Please try this" at the link below:
http://www.cnet.com/forums/post/f742c795-5881-433b-a29b-6d758efe5cd3/

Hope this helps.

Grif

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