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Wireless Internet to Wireless Router - Urgent Help

I just had wireless internet installed in my rural house. They installed a receptor on the roof and brought a cable directly into the house. They tested the signal by plugging in a laptop to the cable (It looks like an Ethernet), and it worked. He said just put that into a wireless router (seems simple right?). Well I have a university online mid-term and need a reliable internet source, but I CANNOT GET THE ROUTER TO WORK!!!

I bought a D-Link Xtreme N and have a Dell laptop with an N card.

I don't know all that much about computers, but the software that comes with the router doesn't seem to work.

What should I be doing? There isn't a modem, and I assume it is close to DSL (or PPTP I think). The cable that comes straight through the wall will give me internet only when directly connecting to the cable.

I plug it into the Internet slot on the router and the Ethernet cable that came with the router to my computer. But from then on I can't connect to the internet through the wireless router. I spent hours fiddling with ISP's, DCHP, DNS, and nothing. They gave me nothing but the cable that came through the wall. Does anyone know how I should go about setting up the wireless router?

Any help is really appreaciated. (Sorry for the wordy question).

Thanks in advance,

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Who are these people?

Who are "they?" I see make, model of the router but little else to even hazard a guess.

This may be a little too technical for the beginner networker. Can you get some local help?

Remember that some connection "lock" onto the machine that connects first. To change to the router you may have to ask the ISP (who is that?) how to change machines.
Bob

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Reply

Sorry Bob. "They" are my ISP Kingston Online Services (KOS). They are a small company. I do not believe the connection is "locked". My Laptop is plugged directly into the cable coming from the receptor now, I don't think it is "locked" to the first machine to connect to it.

I don't have access to anyone (or the funds) locally to fix it. Plus the ISP will not return my call for technical help. I had hoped that I could fix it myself. How hard is it to set up a wireless router? (Actually harder than I had though originally).

I talked to a friend and was told to log onto the router and set it to obatin ISP automatically. Of which I don't see on my specific D-link page. I was then told to cmd ipconfig /release, and renew. My computer has Vista and I seem to get an error upon running the command.

It seems difficult for the router to find the DNS and ISP info. As I can connect to the router web page wirelessly but not the internet.

Am I missing something simple? Can I find the numbers necessary somehow and manually put them into the router via the router web page?

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It is very hard when

You dismiss a common problem like the lock to the first machine issue. In a nutshell, if this is like other setups I've done the wire that goes to the laptop now goes to the router's WAN port.

I will not argue or repeat the lock issue but share how I fixed that.

1. Find the MAC address of the laptop. (sorry if I leave somethings for you to google.)
2. Set the MAC address of the router to that then move the cable.
3. Leave all the other router settings as stock and try again.

Good luck.
Bob

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