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Wireless internet not working after System Restore

by kittykat_nz / January 14, 2007 5:56 PM PST

Is anyone able to help, I had to do a system restore as my laptop had a trojan on it and after I've completely restored everything my internet isn't working. I've got an Atheros wireless internet card and Windows XP. It occasionally picks up that there is a connection there but when I enter the network key it says that its wrong even though I know that its right. Also the other half of the time the little network connection computer on the task bar has a red X over it and it says that its not connected when I go into Network Connections. I've un and reinstalled the wireless software but are there any settings I could try and change to make this work? Its driving me insane! Thanks! Kat

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please clarify
by linkit / January 14, 2007 9:43 PM PST

What do you mean by "system restore?" That could mean a few different things.

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re: clarification
by kittykat_nz / January 14, 2007 10:17 PM PST
In reply to: please clarify

I completely wiped and reinstalled the operating system.

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Microsoft doesn't have the drivers for most systems.
by R. Proffitt Forum moderator / January 14, 2007 10:50 PM PST
In reply to: re: clarification

I've seen this far too many times. Many think that all was needed was the MS XP CD and a few drivers. But they forget motherboard and more drivers.

Your install is not done yet.


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by kittykat_nz / January 14, 2007 11:02 PM PST

Thanks for that. When I did the "system restore" this was on advice from PC world, I just installed the Operating System CD. Should I do the drivers CD as well and would that fix it?

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(NT) Can't tell. But it's a common problem.
by R. Proffitt Forum moderator / January 14, 2007 11:10 PM PST
In reply to: Drivers
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download drivers
by linkit / January 14, 2007 11:17 PM PST
In reply to: Drivers

The CD may not have the latest drivers. Use the wired connection to download and install all the latest drivers from your PC maker's website.

If you purchased the wireless card separately from your computer, download its driver from the card's website.

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Will do
by kittykat_nz / January 15, 2007 1:05 AM PST
In reply to: download drivers

Thanks for your help. I'll try downloading and installing the drivers and come back and let you know whether this has worked.

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Still not working
by kittykat_nz / January 16, 2007 6:15 PM PST
In reply to: Will do

Ok, the wireless card is picking up that there are connections there. It will connect to the neighbours connection but you cant access any web pages etc. My connection, a speedtouch one from Virgin is showing on the list but when I type in the network key it comes up with a message saying it isnt correct and isn't in the right format? Something about hexidecimals? This is the correct network key! I've got another network key which was supplied with the setup disk and that doesn't work either. Does anyone have any advice on where to go from here? I'm about ready to throw the laptop out my third storey bedroom window!

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a test
by linkit / January 16, 2007 6:58 PM PST
In reply to: Still not working

Turn off wireless encryption (WEP or WPA) on the router and attempt to connect. Result?
Turn on encryption and set a new password. Attempt to connect. Result?

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