Computer Help forum

General discussion

Wireless internet not working after System Restore

Is anyone able to help, I had to do a system restore as my laptop had a trojan on it and after I've completely restored everything my internet isn't working. I've got an Atheros wireless internet card and Windows XP. It occasionally picks up that there is a connection there but when I enter the network key it says that its wrong even though I know that its right. Also the other half of the time the little network connection computer on the task bar has a red X over it and it says that its not connected when I go into Network Connections. I've un and reinstalled the wireless software but are there any settings I could try and change to make this work? Its driving me insane! Thanks! Kat

Discussion is locked
You are posting a reply to: Wireless internet not working after System Restore
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Wireless internet not working after System Restore
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
please clarify

In reply to: Wireless internet not working after System Restore

What do you mean by "system restore?" That could mean a few different things.

Collapse -
re: clarification

In reply to: please clarify

I completely wiped and reinstalled the operating system.

Collapse -
Microsoft doesn't have the drivers for most systems.

In reply to: re: clarification

I've seen this far too many times. Many think that all was needed was the MS XP CD and a few drivers. But they forget motherboard and more drivers.

Your install is not done yet.

Bob

Collapse -
Drivers

In reply to: Microsoft doesn't have the drivers for most systems.

Thanks for that. When I did the "system restore" this was on advice from PC world, I just installed the Operating System CD. Should I do the drivers CD as well and would that fix it?

Collapse -
(NT) Can't tell. But it's a common problem.

In reply to: Drivers

Collapse -
download drivers

In reply to: Drivers

The CD may not have the latest drivers. Use the wired connection to download and install all the latest drivers from your PC maker's website.

If you purchased the wireless card separately from your computer, download its driver from the card's website.

Collapse -
Will do

In reply to: download drivers

Thanks for your help. I'll try downloading and installing the drivers and come back and let you know whether this has worked.

Collapse -
Still not working

In reply to: Will do

Ok, the wireless card is picking up that there are connections there. It will connect to the neighbours connection but you cant access any web pages etc. My connection, a speedtouch one from Virgin is showing on the list but when I type in the network key it comes up with a message saying it isnt correct and isn't in the right format? Something about hexidecimals? This is the correct network key! I've got another network key which was supplied with the setup disk and that doesn't work either. Does anyone have any advice on where to go from here? I'm about ready to throw the laptop out my third storey bedroom window!

Collapse -
a test

In reply to: Still not working

Turn off wireless encryption (WEP or WPA) on the router and attempt to connect. Result?
Turn on encryption and set a new password. Attempt to connect. Result?

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.