1. Uninstalled the two programs you added? (It may simply be a need to for changing settings on the firewall of both items, but uninstalling should solve it easier.)
2. Made sure the wifi "button/switch" on the computer is turned "on"? The on/off button is located on the side of the case or above the keyboard depending on the model. On some computers, the switch is actually a touch point on the panel above the keyboard.
3. Since it's gone back to factory settings, if you happen to have Norton installed on the computer, uninstall it, plus the firewall it might contain.
And a question: You mentioned the computer "has been restored to factory settings".. Did you format the drive and reinstall Windows, or did you use the Recovery partition or discs to restore it back to its original state? Either way, check to make sure the wireless adapter has a driver installed by opening "Device Manager" and checking the "Network Adapters" section.
Hope this helps.
Laptop Operating System: Windows 7
Laptop Model: Compaq Presario CQ56
My problem is, my laptop's internet connection only seems to work at one place, my parent's house. It won't work at my father's house, and it won't work on any kind of Wi-Fi around the area where my father lives (fast food restaurant wi-fi, etc).
I noticed this start happening only this week. The internet worked fine at my father's house beforehand. For almost an entire year, I've been doing the same thing -- creating an Ad-Hoc network to connect my laptop to the internet of my father's desktop computer. I wasn't sure how to set up a home network, which is why I used Ad-Hoc. However it has worked, like I mentioned, for a very long time now and never failed.
Recently, during this week when I came back to my father's house, I noticed that it would still connect to the Ad-Hoc network, however it would also say, "No Internet Access." After seeing that it didn't work, we decided to manually connect it to the cable that connects my father's desktop computer directly to the Local Area Connection. However, even after doing this, it said "Unidentified Network" (something new) and "No Internet Access."
I restored my computer back to its factory settings, but the problems keep happening. So this morning, we decided to try and drive by a couple fast food places with Wi-Fi to see if something is wrong with my computer. I was pretty sure it would work, but it didn't. It said, "No Internet Access" as usual, which is strange considering it's just public Wi-Fi networks.
I tried disabling/re-enabling my laptop adapter multiple times, resetting the modem on my father's computer, and even fiddling with the network settings to see if anything would change. Still nothing.
I do know that I did a few things after I left my father's house (when it worked before) the first time. But I'm not sure if these things might have caused the problem, especially since my computer has been restored to factory settings. Either way, some of the things I did were:
-- Installed Avast Antivirus
-- Installed Blue Coat K9 Web Protection
So this is my problem. Does anyone have even a slight clue as to what could be going on? Or has anyone possibly had a similar problem? I'm so lost right now.