HolidayBuyer's Guide

Computer Newbies forum

General discussion

Wireless Connectity YES - Internet Browing NO

by McDanielsC / April 14, 2008 10:27 AM PDT

I'm having a weird issue with my Gateway Laptop. I can ping my wireless router from the command prompt, and I can even play some online games, but I cannot access the internet via IE7 or Firefox. I also reinstalled both of these programs and reset the Windows Firewall to make sure I didn't have some weird setting dorked up. I also have another Gateway Laptop that can access everything just fine, so I don't think it is a problem with the router. If there is some more info that is needed to solve this problem please let me know. Here is a windows diagnostic report of the problem.

Thanks for your time!

Last diagnostic run time: 04/14/08 20:12:21
Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x2751)
warn The Internet host www.microsoft.com could not be reached
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x2751)
warn The Internet host www.microsoft.com could not be reached
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x2751)
warn The Internet host www.microsoft.com could not be reached
action Manual repair: Reboot modem
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x2751)
warn The Internet host www.microsoft.com could not be reached
info Waiting some time for the modem/router to stabilize
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.19.190 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x2751)
info TCP port 80 on host 207.46.19.254 could not be reached (Error code 0x2751)
warn The Internet host www.microsoft.com could not be reached
info Redirecting user to support call

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.2

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

action User input required: Specify network name or SSID
Wireless - First time setup

info The Wireless Network name (SSID) to which the user would like to connect = Martinez Home.
Wireless - Radio off

info Valid IP address detected: 192.168.1.2
Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR


WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.

Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Wireless Network Connection, Device=Broadcom 802.11g Network Adapter, MediaType=LAN, SubMediaType=WIRELESS
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Both Ethernet and Wireless connections available, prompting user for selection
action User input required: Select network connection
info Wireless connection selected
Network adapter status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out
error Could not make an HTTP connection.

Discussion is locked
You are posting a reply to: Wireless Connectity YES - Internet Browing NO
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Wireless Connectity YES - Internet Browing NO
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
for starters
by B123456H / April 14, 2008 1:00 PM PDT

wow that was a long post.

anyways, have you tried connecting without a proxy?

put both network cards to dhcp (automatic ip address)

wifi- turn off 802.1x authentication.

Collapse -
Still no luck
by McDanielsC / April 16, 2008 5:28 AM PDT
In reply to: for starters

Viewing the connection settings there is nothing about a proxy. If I'm supposed to look somewhere else I don't know where it is.

The network card is set up for Automatic IP address. It does have an IP addrss and I can ping the router, just no viewing of web pages.

802.1x authentication is turned off.

Still no luck.

Collapse -
Some reading
by PudgyOne / April 14, 2008 5:39 PM PDT
Collapse -
Interesting Results, but no luck
by McDanielsC / April 16, 2008 6:23 AM PDT
In reply to: Some reading

I ran the "netsh winsock reset" command and it did not work. I still have 10 entries under Protcol in msinfo32. When I deleted the registry items and reinstalled TCP/IP I was left with only 4. The troubleshooting steps say if there are more than 10 then 3rd party software is installed if there are less than 10 that information is missing.

I was unable to run the netdiag tool. I downloaded it from windows, but it won't run and I can't find my recovery disks.

Any other suggestions?

Collapse -
Have you checked your Wireless Router?
by Compuser78 / April 16, 2008 5:40 AM PDT

Have you checked to make sure that your wireless router is not blocking port 80 requests

Collapse -
No that I can tell
by McDanielsC / April 16, 2008 6:18 AM PDT

I don't see that setting with my router. If I have another laptop that is working via the wireless conection would that mean that port 80 requests are not being blocked?

Collapse -
That would be correct.
by Compuser78 / April 16, 2008 10:58 PM PDT
In reply to: No that I can tell

If you can use another wireless laptop and make it to the internet then the problem is in your laptop. If the 2nd laptop can't make it to the internet through the same router, I would look at the router as the problem.

Collapse -
Roger That
by McDanielsC / April 16, 2008 11:05 PM PDT
In reply to: That would be correct.

My other laptop has no problems with connectivity connecting to the same router. Neither does any other wireless device, it is only one laptop that is having the issue and not for connectivity just for using internet explorer.

Thanks for your help.

Collapse -
On the laptop that doesn't work
by Compuser78 / April 16, 2008 11:40 PM PDT
In reply to: Roger That

Check your Internet Explorer>Tools>Options> Connections Lan Settings and check to see if you have anything checked there.

Collapse -
Try this program
by PudgyOne / April 17, 2008 6:09 AM PDT
In reply to: Roger That
WinSock XP Fix. If it still doesn't work, try this.

Wireless router settings

WPA security(some wireless cards work better with WPA security)

Mixed b and g mode

channel 1, 6 or 11. Most devices work better on these channels.


If these fail, then try the problem computer at a hotspot and see if it connects.


Rick
Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

HOLIDAY GIFT GUIDE 2017

Cameras that make great holiday gifts

Let them start the new year with a step up in photo and video quality from a phone.