Wireless connection problem with BD-C6500

Managed to get a little further but still cant get connected wirelessly. Once i run a network test it fail on the gateway ping. Ive read a lot of people here changing the security settings of there routers...how do you do this?. My router is a sky broadband wireless router, my laptop running windows 7 picks up the signal instantly so why wont the the blu ray player??

Jack,
I don't believe that is the fix, at least for me. I've tried to auto and manual input the addresses. I've typed in the mac address on my router so it would be picked up, I've disabled my security on the router and still nada. I have no other avenue to turn down, with the exception of sending the damn thing back. Now I'm not a guru or anything, but this is pretty simple stuff.

Like Jack says, use WEP. I had the problem a while back and changed to WEP and all was fine. I left it on WEP however. I didnt change back. WPA is most definately a problem with the Samsung devices.

My router is set to WEP OPEN, so that is not an issue. I checked my Router and saw that the WiFi from the player is on there, but it still gets stuck in the ping,

Set your router to WEP like you have then input a key in Key 1 and set it to channel 11, not auto. Make sure you disable any firewalls before you make your router changes. Whether its Norton firewall or Windows firewall or whatever. Just disable any firewalls to avoid that as being something from holding you back. Once you have the router settings changed and saved you can restart your firewall.

FYI All, well I finally got it. I had to disable the firewall for a moment, but the most important thing was to turn off all other devices on my home network. It synced right up.

I am not techie at all,so after spending several days with everything working except the Gateway Ping, I took the advice of an earlier poster in this thread and replace my Linksys WRT54G with a Netgear WNDR3400 N600 Dula Band router.

This model had a large blue-lighted WPS button on the router that you push for a few second until it begins to blink. It gives you about 2 minutes to let you connect the Samsung BluRay to it. You do this in the field on the Samsung network setup page (you see on your TV). It gives you three selections, Wired, Wireless, or WPS. If you select the WPS within the 2 minutes, they should communicate with each other in a matter of seconds.

I'm not sure why this works, but for under $100 I solved a problem, upgraded soem items, and prepared for the future.

1. Fixed current Samsung BluRay Gateway Ping Issue.
2. My Netflix streaming is much faster now using n instead of router.
3. When upgrade my laptop in about a year (Windows , Office 10, etc.) I will already have nice new "n" router ready for the speed.

I selected the dual band because it still works well with my older laptop, but still ready for newer equipment. I could be wrong with a few of my statements, but my specialty is finance, and for less than $100 this worked for me. For this amount it was worth trying since I could always return the router to Best Buy (where I bought it) if it didn't work.

I just updated the latest firmware from the Samsung website to the 6500 player via USB. Wanting to make sure I have the right encryption key for my wireless router, I went through the security settings again making it give me a new one. I entered the new encryption key in the required field of the 6500 Network Settings, and it still gave me the "Physical connection established, but cannot connect to Network Name (SSID)." As stated before, Samsung told me it was my router's firewall that is giving this message. Is this true? How do I disable the firewall? By disabling, will this allow anyone onto the network?

If I use WPA/WPA2 PSK the security is tight enough so far to disallow others from using our wifi without the password.

This and more settings are noted in the sticky top posts of the Cnet Networking Forum.
Bob

Hi Pretender,

I have a similar issue when I bought this unit with my linksys router, however mine is the WRT120N. I could not connect the wireless network, finally I changed the channels that the router was broadcasting on and it worked. I guess there was interference that blocked the signal to the bluray. Try this first before playing with firewall settings, it seems Samsung always says it's the firewall since that the same answer I got when I asked the same question by phone to their useless tech support.

Good Luck and let me know how it goes.

Transmico.

Samsung does not sell or support wifi routers. They have a script of answers and for the home LAN you have to get support for that LAN.
Bob

Hi Bob,

You are absolutely right, but if Samsung is selling devices that have WIFI capability they should at least be aware of the types of problems that might arise from this type of connection. One thing I forgot to mention, that out of all the devices that I had connected through WIFI to my router, printer, blackberry, laptop and so on. The bluray was the only one having difficulty.

Transmico.

Samsung can not support your network. This area is ripe for discussion and given we are in some 50+ post I think we can keep this short.

I see your reasoning in that they sell a wifi device so they should support integration of your network. But no one is stepping over that line today. Look at all the makers here. If you get a laptop and it connects to a free wifi hot spot but not at home, you would be lucky to get support for your wifi network.

To help things along we have put sticky top posts for Samsung owners in the Cnet Networking forum.
Bob

I went ahead and changed my wireless settings from Channel 6 to Channel 11. Went through the same process of trying it on 'auto' and entering my encryption key...nothing. Not sure if using my "Router LAN Settings" and manually inputting my IP Address, Subnet Mask, & Gateway was right, I put the "Router Status" info and it still failed. FYI - I accidentally set it to WPA on the wireless, and as soon as I disconnected the line it wouldn't recognize a wireless connection. Appears that WEP is my only option.

Now that's said...what is my next option?

"manually inputting my IP Address, Subnet Mask, & Gateway was right"

While I could ask why you didn't put in the DNS IP address I've found manually assigning IP addresses to often fail for over half the folk that try it. This is why I move back to automatic or DHCP for wifi.

Who wants to be a network guru?
Bob

Hi Pretender,

Try it without any security and see what happens. BTW, did you try to connect hard wired to the router?

T.

I posted my setup procedure on this forum awhile ago and it worked perfect for me. The Samsung Bluray player has a MAC Address. If you setup the MAC Address inside your router then you will not have to change or compromise any of your firewall settings. Once the Router sees the MAC Address of the player everything works correctly. Autoloads the IP settings immediately.

I agree that Samsung Support is useless as I too went through that a few months back but finally figured it out on my own. Good luck!

lazerjim

Alright, I just tried changing the MAC Address on the router under the "MAC Address Clone" to resemble the one on the blu-ray player. It messed things up for my computer and my Wii to where neither would connect to the internet. I changed the MAC Address Clone back to what it was originally, and now everything is back to normal. As for the player, it would recognize the MAC Address before and after I changed the MAC Address Clone, but still stops on the "IP Address, Subnet Mask, etc." I attempted the steps that were posted previously, but they didn't work with my player. I don't know what's holding it up from connecting.

Extra Info:
Under 'Setup: Basic Setup,' DHCP Server is enabled. (not sure what DHCP is & used for) Under 'Wireless: Wireless MAC Filter,' it is disabled. Under 'Security: Firewall,' "Block Anonymous Internet Requests; Filter Multicast; and Filter IDENT (Port 113)" are all checked leaving "Filter Internet NAT Redirection" unchecked.

Hope this helps figure things out.

Something weird is going on here. The usual setup where the address is supplied automatically appears to have failed you.

Now you are tinkering with MAC addresses.

-> In the Cnet Networking forum we don't use any MAC filtering since it adds no security.

Why not try it the stock way or ways folk use all over?
Bob

One of the things you need to do regarding MAC Adress is to make sure that the Filter is setup to ALLOW the MAC adresses that you setup and not BLOCK them. It is a little tricky but it does work both ways. All the MAC Adresses listed in my MAC filter are the ones that I want my router to accept.

When I was havibg problems bach i March, 2010 I spent countless hours on the phone with Samsung support but they were unable to fix the connection issue. I did some reading online about MAC address and decided to give it a try and it worked perfectly and my firewall is on too.

If you have a book or CD with your router, read the section about MAC setup and that will explain what to do. In some routers you need to uncheck a box during the setup to disable then ryou e-check it when your done.

Once my router recognized the MAC Address of the Samsung Blueray player it automatically sent the required IP fields to the Blueray player and passed all the tests. Don't forget to setup the 3 ports also. You will enjoy getting Netflix movies and the operation is smooth because it has a decent size memory buffer that avoids seeing any stalls or shuttering.

Let me know how you make out.

I have been fighting this for 2 hours. I have been reading this forum thread and just uploaded the newest firmware from the Samsung website. I then reconnected to the Access Point (WPAPSK w/ TKIP). I used auto settings for the IP, Mask, Gateway and DNS server. It has worked flawlessly after the firmware update! Good luck. I hope this helps. By the way, I checked my router settings and I have the firewall on because as it mentions in the thread, Port 80 isn't firewalled. I also did not put in the MAC into the router or have to change to WEP settings. Just update the firmware and start from scratch!

The 1st step you need to do is to update your Samsung player with the latest firmware and verify the version once installed. Next, locate the MAC address of your player and write it down on a piece of paper. be sure to add the colons between each pair of digits.

I'm not sure what the resistance is here by some users in not wanting to use the MAC address filtering but this is the absolute best way for your wireless router to communicate with your new Samsung Blueray player, and it works flawlessly.

Once the wireless router is setup correctly with the MAC address of the blueray player it will AUTOMATICALLY send the IP setup data to the player and successfully complete the Ping test. DO NOT attempt to do the IP setup of your player manually. The MAC address insures maximum security with your wireless router without breaching any of the firewall settings. If you are not sure how to set this feature properly on your router I suggest you hire a Best Buy geek to do it for you.

What is MAC Address Filtering?
Most Wi-Fi access points and routers ship with a feature called hardware or MAC address filtering. This feature is normally turned "off" by the manufacturer, because it requires a little bit of effort to set up properly.

However, to improve the security of your Wi-Fi LAN (WLAN), strongly consider enabling and using MAC address filtering. Without MAC address filtering, any wireless client can join (authenticate with) a Wi-Fi network if they know the network name (also called the SSID) and perhaps a few other security parameters like encryption keys. When MAC address filtering is enabled, however, the access point or router performs an additional check on a different parameter. Obviously the more checks that are made, the greater the likelihood of preventing network break-ins.

To set up MAC address filtering, you as a WLAN administrator must configure a list of clients that will be ALLOWED to join the network. First, obtain the MAC addresses of each client from its operating system or configuration utility. Then, enter these addresses into a configuratin screen of the wireless access point or router. Finally, SWITCH ON the filtering option.

Once enabled, whenever the wireless access point or router receives a request to join with the WLAN, it compares the MAC address of that client against the administrator's list. Clients on the list authenticate as normal; clients not on the list are denied any access to the WLAN.

Good luck....this will be my last post on this subject!

Why would we enable that?

...I suggest you seek help from R. Proffitt, as he seems to know everything about how to do the setup with a wireless router.

I have two of these units working perfectly in my home and also have helped my neighbors setup their Samsung players, but based on R. Proffitt, I don't know what i'm talking about.

I realize your frustration but if you continue to have problems then I recommend you bring back the Samsung unit and get the LG equivalent which others claim was a snap to setup.

Btw, my AT&T router uses WEP encryption and MAC address filtering and the firewall is "ON" which totally secures my wireless network.

Good Luck!