Wireless connection problem with BD-C6500

I have the BD-C6500 and have been running without any problems, but sunday night turn it on to watch netflix, it prompted for new update, which i accepted but after it completed, it no longer connects via wi-fi.
I tried to reset it and follow to try and reconnect using the AUTO Connect function which i been using but
when it prompts for the 26 HEX character, it wont fully connect. I get an error msg saying that it cannot fully connect due to some interference.. I've try to reset the router a couple of time but still get the same msg..
Any idea what the issue? It was working fine prior to the sw update.. tks.

We noted this in the CNET Networking Forum. Have it done if you can't do this.

Change to WPA2 AES (personal) and keep the password simple.
Bob

This firmware will have the prior firmware updates. You don't need to install them in a specific order - the new update will apply all of the changes from prior firmware updates.

--HDTech

we can not connect to the internet. and its a gateway ping error. we've done everything from turing off our router, turning off our firmware, we've manually put in the IP address, we've reset the bluray player by holding down the stop button, and we just uploaded the firmware and it still isnt working.

your costumer service is a joke.
your firmware update links dont work. it took us 3 hours to finally find the correct update that the bluray player would read.
its christmas and this was suppose to be a gift and it seems that this has been an issue since march of 2010. if you google for this product, the bd 6500 and put in gateway ping, there are tons of people having issues
i purchased a canon mark ii that needed a firmware update to be able to record 24p. that was in april of 2010, now when you purchase a canon mark ii they all now have the required firmware update installed in them. why does this product not have the required updates installed in it so people can easily use the product they purchased? this issues been known for 9 months.


this is truly the grosses and most annoying thing i have ever done. ive been working in the entertainment industry for 5 years and work with all sorts of devices and there is nothing that compares to this. this makes me not want to ever buy another samsung product ever again.

Please try the Cnet networking forum. Networking is not that easy yet and all the makers are not helping us connect it all up.

We're ready when you are.
Bob

I feel your pain as I too went through the same ordeal that you were put through with Samsung's Technical Support dept. Samsung's offers their customers Level 1, Level 2 and finally Level 3 Support but none have a handle on the problem. First of all I want to let you know that there is nothing wrong with your player. Once it does connect you will be very happy because the video quality and streaming video ie; Netflix is excellent.

If you look through these 4 pages you will see that I have written several posts that have helped others to connect their BD-C6500 Samsung Blueray players to their wireless routers.

The real problem you're having is that your router is not recognizing your player but once it does, all the IP address information will be automatically loaded to your player so their is no need to attempt a manual setup and you will know because it will PASS the Ping test.

Rather than re-write all my posts here simply look for posts that were created by "lazerjim" and after reading you will know how to proceed. There is a guy named R. Proffitt who stalks this board and claims that my mehod is safe but I can assute you that when you are finished, your router firewall will be tured on fully, your router WEP encryption key loaded into your Samsung player and the Samsung MAC address setup on your wireless router. Yes, the MAC address is what makes your wireless router recognize your Samsung player for the auto-load and ping test to work.

Good luck with your new Samsung player!

There is a Security Issue with WEP which needs discussion.

I have never written your method does not work. Just that it is not secure and leaves the connection open to attack and interference with simple to use kid friendly tools.

I had hopes that you would add this warning but have to add it for you.
Bob

I was going through my Routers setting via the online portal (belkin G ) and it has a security setting of Block Ping! took off block ping setting worked like a charm. You can put it back on once you connect.

I'm doing a firmware update right now via USB. I haven't been able to get my WRT54G wireless router to connect to the 6500. If I do the update, and then do a factory reset, won't that erase the update I just did?

The problem I'm having is that the MAC is passing, but the "IP address, Subnet Mask, etc" isn't. Samsung Support told me it was my router's firewall. I have the router password protected, and want to keep it that way. I don't know how to disable the firewall on the router, and if I do that, will it unprotect my router?

Need help connecting.

This remedy worked like a charm. Thanks Scott Pohlman

bought the BD6500 today after having trouble with the vizio player and then ran into this gateway ping problem. tried many things and it wouldn't work until i found your step by step directions. i did it and it worked!!!!! the only problem i ran into was that i needed my usb drive to be formatted - once i figured that out it was a breeze! i'm connected and my husband is so excited to be using his new "toy"!

Turning off the firewall on my router did the trick. After I re-ran network setup on the blu ray player, I turned the firewall back on and everything still works.

Your description matched up with the problems I was having (same router and blu-ray models.) Plus, I was using WEP which isn't even on the list of the available Samsung encryption. So I went open and broadcasting for a little bit until the firmware update was finished; then put the encryption back - this time with WPA. Thanks a lot -- Samsung is streaming now and I'm knocked out by how cool this is! Great not watching a bunch of junky shows and commercials and seeing what you want. Thought I'd need a new router, but this seems to be working with no hitches.

Additional Info to post "Wireless setup of the Samsung BD-C6500 Solved!

On your router you will also be required to setup a profile for the new Samsung device. In profile, open the following 3 ports to allow the Samsung to access all the websites in the Samsung Internet menu.
You can use Profile Name: Samsung BD-C6500 Device and click save button. Re-open the profile and find port setup. If you are unsure about doing this on your own you can get your DSL or Cable Support center to guide you through this.

Advanced Users!
1. Enter the port number, for example, Port Range 80 to 80. do this step for all 3 ports. Select TCP and FTP for each one.

The three (3) ports are:
Port 80
Port 443
Port 8080

Note1 If your router needs a file protocol, select FTP - File Transfer Protocol to permit video streaming.

Note2 If your router needs a Port type: TCP or UDP?, select TCP for all 3 ports.

Note3 Once port setup and profile is complete you will see it in your list of hosted applications. Highligt the Samsung profile then click the Add button to move it to the permitted or supported applications box.

That's it, you're done!

AFter hours of working on this and changing numerous things, this (or some combination there of) got my BC-d6500 operational. I'm running WPA TKIP security on my network.

1. Upgraded Samsung firmware

2. Upgraded Linksys WRT54GS firmware to version 7.2 (this requires a reboot of your router).
2a. Go to the link below, download the firmware
http://homesupport.cisco.com/en-us/wireless/lbc/WRT54GS?referrer=www.linksysbycisco.com

2b. got to 192.168.1.1 and input your login info
2c. Go to Administration -> Firmware Upgrade
2d. Point to the firmware location
2e. Reboot the router (it will tell you that you have to)
2f. Click continue (I think I had to manually close the page and then re login


3. Changed the WPA pass word to something more managable than the 22 character key

4. Reset the DVD player (remove any discs and hold down 'stop' button on the unit for 5-10 sec

5. Follow the steps on screen. I was able to connect with all IP/ DNS/ etc left as "automatic"

GOOD LUCK!

I've followed everything in this post so far, and I can't get my unit to connect. I got it all the way to the gateway ping and it failed there. Haven't been able to get it that far since.

Also, I did the mac address thing, but I don't know what the poster is talking about when he says everything "autofills". It still wants me to enter the wep key (takes forever! and I've put it in at least 25 times). Does he mean do a manual entry? I don't know whay my gateway address is and can't find it on my router admin pages. I guess I can look forward to spending hours on hold for Samsung customer service, and then, after they can't help me, I'll end up returning it.

Follow the Wifi setup ideas noted at Cnet's Networking Forum?

MAC filters are old outdated advice since new exploit software came out over a year ago. Yes there is someone still advising this but they are out of date.
Bob

THANK YOU for this post. We just received a Samsung BD-C6500, and after 20 hrs of getting this to work, I used your instructions, and it worked like a charm. After the firmware download (I recommend downloading to a DVD) from Samsungs site, I then needed to enter in the 10 digit Mac address before it would keep the wireless connection. Again, thanks so much. PS: I didn't even attempt to contact Samsung!!

Three weeks ago, we bought a Samsung BD-C6500 and what a challenge it has been to get this up and running, and somehow it is today, but not sure exactly what happened.

Downloaded the firmware, but I had to burn a CD, and then load it in the Blu-ray player
We had purchased another router thinking the existing one would not handle the wireless blu-ray, so we purchased a VIZIO. I played around with the MAC Addresses, and all the suggestions in the forum, and on 12/3 it worked like a charm.

A few days later, now I am getting network interference.

So decided to bring back the router, and hook up my existing one (D-Link router, about 7-8 years old). Still had the same issue, but decided to get my money back at least on the router. I still did not want to give up yet on the Blu-Ray, so we decided to hardwire it. After switching out our "phone line" in the back (we have a Quick Network in our house) to a CAT5 connector, we realized this was not going to work, as we then would need to get a modum for the network, but we now have the Blu-ray hardwired now, but again, no signal once we switched the connection to wired. Switched the Blu-ray back to a wireless and... you guessed it, it now works. There was a post on here, where someone mentioned that, and I just disregarded the suggestion, not thinking that this made any sense at all.

After of 1 week of streaming on Netflix, we have kept our MacAddress, and have not lost any internet connection, and we do not have any Network interference. I love the blu-ray, and glad we perservered.... but what a process.

Hope this helps someone.

I have a question. How do you access the Mac Address from the blu ray player. I went an searched in setting but did not find it.

Please advsie.

Thanks,

Lito

go to the settings and then do a network test.
the mac address should show up above the ip address

I bought the BD-C6500 a couple of days back. I have spent close to 14 - 20 hours on trying to get it to connect to my Belkin G router.

When I disable both the security and the firewall on my router, the player connects just fine and I am able to even download the applications.

However when I enable the security (128 WEP), and leave the firewall disabled, the player fails the gateway ping test. If I leave it on Auto detect, the IP address, DNS, gateway all show up as zeroes.

So, I changed it to manual, entered the correct IP address, DNS and gateway, but it still fails the gateway ping test.

If I connect the player directly to the router via an ethernet cable, I pass the gateway ping test but fail the last Internet test. But it's moot really, because there's no way in hell I'm going to settle for a wired connection. Not in this day and age.

I have also tried the MAC address trick mentioned in this forum, tried opening the 443, 80 and 8080 TCP ports on my router (which I believe affects the Internet test, not the Gateway ping test where I am currently contemplating feeding the player to the nearest woodchipper)

My Samsung firmware is 1010.4, my Belkin firmware is up to date.

And to add insult to injury, I had to spend 3 hours on the phone with Samsung Tech support. My god! What a bunch of jokers! I'd read up on all the forums about this problem and the ability (or lack of) of Samsung tech, but I was simply not prepared for this kind of ineptitude. I had to spend the first 30 mins explaining everything that I'd done by reading up on the forums to the tech person. She was simply unable to grasp anything.

When I mentioned opening ports on my router in case I managed to get past the gateway ping test and failed the Internet test, she was eager to blame it on the router. I told her that I was simply interested in the port numbers IN CASE we manage to get past the gateway ping test. She read the port numbers to me as..are you ready for this?...443.80.8080. Yes! The Samsung tech support thinks that port numbers are "." separated. I politely said you mean Port 443, Port 80, and Port 8080? She said no! It was 443.80.8080. Pathetic!!!

She then passed me off to the Level 2 support. Good, right? WRONG! This dude blithely tells me that since the player is able to connect when the security is not enabled it clearly is a problem with the router. I told him that I am able to connect laptops, desktops and even my Android phone to this router...and he interrupts me and says that they don't support phones!

That was it! I asked him "Do you have anything useful to contribute in terms of diagnostics on the player?" He says No, it's a router problem...just like that!

I wonder if Samsung realizes the criminally inept and ignorant behavior of their "tech" support team. They are costing the company god knows how much in terms of returned merchandise, and in general ticking people like me off to the extent that they say like me:

"I'm done with Samsung products. I will NEVER, EVER even CONSIDER a Samsung product".

I am grateful to the folks in this thread that contributed and pooled their information, so that instead of wasting 40+ hours (and an unsafe increase in blood pressure), I only wasted 20 odd hours of my life...Not counting the hassle I am going to have to go through for returning this worthless piece of junk and buying what someone else had suggested on this forum - an LG-BD570.

Now to go onto AS MANY forums as possible and try and warn the other poor suckers about this piece of crap and the pathetic, ignorant, STUPID Samsung tech support. Amazon, buy.com, buydig...and then there's Facebook too...

I got a BD-C6500 today and it wont connect to my sky wireless broadband wirelessly. It establishes a phyiscal connection but wont connect. When i wired the machine up directly to the modem i got a connection right away...for some reason it wont get past the IP address wirelessly

Use WEP encryption on youre router. Using anything else causes that problem. I went through it.

Meant to say sent my BD-C6500 back to Samsung