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Wireless connection no internet access?

by kytten09 / May 11, 2010 3:15 AM PDT

Hi, I have an hp laptop(g60 series) running windows 7 and I have major problems with my internet connection. It started two weeks ago, and I called my internet service provider which directed me to the HP line, but they didn't help at all. Finally my sister played around with the plugs(the wireless/router) and it worked for a day. But it doesn't work anymore..? I don't know what the problem is. I turned off the router/wireless box and waited then switched it back on, I also plug things and out. And I tried plugging the cord into my laptop but I can't get the internet there either...?

When I called HP they said I probably have a virus, and something was wrong with my IP address. But I ran scans and my computer is running normally. I also have norton anti virus. I know i'm rambling, but I really need help. I already called/turned it off and on...everything that's suppose to help it. Should I take it into geeksquad? Idk, what to do. Any suggestions would be appreciated.

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You do have options.
by R. Proffitt Forum moderator / May 11, 2010 3:22 AM PDT

Since the machine doesn't work with your network, did you try another hotspot?

Also, the system recovery wipes out all (your files and) but the boot sector virus which is what your best buy folk do most of the time. You can save 100+ bucks by doing that yourself.

But FIRST, do what Grif tells you at;forum-threads

Second, my HPs have this wifi on/off button. You didn't tell if you used that.

LAST BUT MOST IMPORTANT is Norton kills the internet (other titles too!) when it expires. Tell us about the antivirus used.

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by kytten09 / May 12, 2010 2:29 AM PDT
In reply to: You do have options.

It works at other hotspots, just not my network.
& The wifi is on.

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We have a discussion about that.
by R. Proffitt Forum moderator / May 12, 2010 5:06 AM PDT
In reply to: :3

They had a model 614 router and had some machines that won't connect. After getting softened up by troubles, they finally replaced it. I wonder if yours is a similar issue?

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