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Wireless connection help: dns error?

by sgtwillis / August 1, 2008 7:46 AM PDT

Hello everyone. I have a wireless router problem and have spent hours on customer service with dell, linksys, and at&t. I am desperate for help. I have a dell desktop and dell xps 1530 laptop, and dsl service through at&t. I recently purchased a linksys wrt310n router and could not get it running with help from all 3 customer service reps. It was determined that the router was bad and I returned it in exchange for a linksys wrt160n. I have set the router up. My laptop says it is connected (local and ineternet), but every time I open ie it says webpage cannot be displayed. When I run the check for problem it displays "cannot communicate with dsn server" The desktop is connected via the dsl modem and router and can access the internet fine. Any help or advice would be greatly appreciated. Thanks.

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Presume laptop connects wirelessly??
by Steven Haninger / August 1, 2008 9:56 AM PDT

Can you connect using the wired Ethernet port? Do you know where the mentioned IP address comes from? Modem or router? It looks a bit suspicious. As for connection settings, are you doing these manually or automatically?

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reply to: Wireless connection help: dns error?
by kagomeghe / August 3, 2008 3:56 PM PDT


i have read the same problem on the supportrix forum and you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
Step 2: reset the router while power on then Unplug the router?s power cable.
Step 3: Unplug the Broadband modem?s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem?s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem?s lights appear stable.
Step 6: Power on the computer on and check internet connection. If you still have no internet connection, access the router setup page and configure the router settings; change the router LAN IP address to, set the connection type to PPPoE and manually type yoour att username (in email format) and password, save settings. Go to the router setup page and click on the connect button
Step 7: test the Internet connection once the status indicates connected and IP address show up

if this still didnot work, upgrade the firmware of your router and repeat the same steps.


configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username (email address format) and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work

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Connect with the wireless router.
by PudgyOne / August 3, 2008 6:49 PM PDT

Then click start, run or hit the Windows key and the R key at the same time. This will bring up run.



hit enter


ipconfig /all (space between the g and /)

hit enter

Look for the default gateway. Put that number in the address bar. Log into the Linksys Router.

Broadcast SSID
Use WPA-PSK(TKIP) Security
Mixed b and g mode(n if available)
Use channels 1, 6 or 11. Most wireless devices work best on these channels.

Save and exit. Power everything off for 30 seconds. Now power everything back on. Try and connect.


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by sgtwillis / August 3, 2008 9:47 PM PDT

Thanks for the help. I really appreciate it. I will give this a try and see if works. I will post and let you know what the outcome is.

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