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Wireless connection and 2.4Ghz phone interference

by richfei / November 15, 2004 8:00 AM PST


I have an older Netgear MR814 802.11b router which is hardwired to my desktop and I have a laptop which is wirelessly connected to my laptop. When I use a 2.4Ghz headset phone (Plantronics CT12), there are absolutely no issues

Recently I got a good deal on a Netgear WGR614 54Mbps 2.4Ghz router. It connects fine to my wired desktop and also there are no issues with the wireless laptop

However on oocasions I am getting dropped signals on the laptop when I'm using the 2.4Ghz headset phone. The 900Mhz cordless is fine, but I can't use it for extended periods, since it's just a cordless phone and not a headset

I called Plantronics and they suggested I power down the phone and power it back up again to pick up a different frequency. That doesn't seem to work

I called Netgear and they suggested I change the channel on the router. Previously it was set to 11. I was told that the 3 minimal interferance channels were 1, 6 and 11. With 6 being the optimal

I left it on 6 and it seems to have reduced the amount of interference and dropped signals, but it still happens. This is annoying since a dropped signal also means I'm kicked out of any network applications and if I'm in the midst of a network conference call, I have to interrupt my meetings and reboot

Has anyone faced this problem with the Netgeear router and what steps have you taken to solve the problem ?

As a possibility, I could return the headset and 'downgrade' to a 900Mhz headset i.e Plantronics CT10. I don't think I can do much more with the router settings, but let me know

I've resorted to dialling the phone as far away from the laptop as possible. That's ok to a degree, but if I'm close to the laptop (which I have to be) then the dropped signals seem to occur again.

Help !!!


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Re: Wireless connection and 2.4Ghz phone interference
by R. Proffitt Forum moderator / November 15, 2004 8:09 AM PST

It's a common issue and to fix it you change the phone, change the phone base location or the WAP location.

There is no "cure".


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Re: Wireless connection and 2.4Ghz phone interference
by 44039 / November 22, 2004 7:26 AM PST

1, 6, and 11 are the ideal ones to use, if you are using multiple access points, to reduce noise across the channels, from bleed over. If your only using a single access point, then this does not apply. Obviously CH6 is not optimal, since your dropping.

What if you set your router to Channel 1?

I've seen this happen numerous times. Usually switching channels helps. If you try all the channels and still have the same issue, then you may have to go back to 900MHz, or go to 5.8GHz if they offer it. Or even go to a "wired" headset. The problem your having is not really a NetGear problem. It's for this reason, that I don't buy 2.4GHz telephones. It's a pain, but until something changes ....


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