It's a common issue and to fix it you change the phone, change the phone base location or the WAP location.
There is no "cure".
I have an older Netgear MR814 802.11b router which is hardwired to my desktop and I have a laptop which is wirelessly connected to my laptop. When I use a 2.4Ghz headset phone (Plantronics CT12), there are absolutely no issues
Recently I got a good deal on a Netgear WGR614 54Mbps 2.4Ghz router. It connects fine to my wired desktop and also there are no issues with the wireless laptop
However on oocasions I am getting dropped signals on the laptop when I'm using the 2.4Ghz headset phone. The 900Mhz cordless is fine, but I can't use it for extended periods, since it's just a cordless phone and not a headset
I called Plantronics and they suggested I power down the phone and power it back up again to pick up a different frequency. That doesn't seem to work
I called Netgear and they suggested I change the channel on the router. Previously it was set to 11. I was told that the 3 minimal interferance channels were 1, 6 and 11. With 6 being the optimal
I left it on 6 and it seems to have reduced the amount of interference and dropped signals, but it still happens. This is annoying since a dropped signal also means I'm kicked out of any network applications and if I'm in the midst of a network conference call, I have to interrupt my meetings and reboot
Has anyone faced this problem with the Netgeear router and what steps have you taken to solve the problem ?
As a possibility, I could return the headset and 'downgrade' to a 900Mhz headset i.e Plantronics CT10. I don't think I can do much more with the router settings, but let me know
I've resorted to dialling the phone as far away from the laptop as possible. That's ok to a degree, but if I'm close to the laptop (which I have to be) then the dropped signals seem to occur again.