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General discussion

WIREFLY NIGHTMARE

by giani924 Jul 25, 2005 1:47AM PDT

I just wanted to pass the word on Wirefly Garbage.com.
These are the most unproffesional people i have ever dealt with...Don't be fooled by their great fake deals..it's a scam to get you to purchase a phone thru them...Customer Service is Non-existant...I was in a nightmare that ended up with me having to cancel my card and get a new one due to could not get a soul to pick my call..The muzic keeps on going like the Energizer Bunny...I think i will have a better chance in winning the Lotto before these people will pick up the phone,..Very Dissapointed..and please if you feel the same..Don't let these guys ruin the on line ordering..Fight back File a complaint with the BBB..Better Business Bureau...here is the link..http://bbb.org/

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3 Posts
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Customer Assistance from Wirefly
by InphonicHelp Jul 28, 2005 1:09AM PDT

Dear Valued Customer,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.

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wirefly.com-total nightmare!
by Basia B. Aug 12, 2005 6:26AM PDT

I agree. Wirefly is a Total Nightmare. Their customer support is a joke!
Wirefly online page where I supposedly can trace my order or cancel, is another scam. When I tried to get to my order, choosing the option STATUS OF YOUR ORDER, I got the message that Verizon needs more information from me. (No true, I called Verizon). So, I decided to cancel my order. But when I punched the same order number with option CANCEL YOUR ORDER, I got the message: Wrong order number. Try different number. Interesting, isnt't it?

Wirefly is NOT REACHBLE. I tried to explain them what Verizon told me. Total nightmare. There is no consumer support. They only pick up the phone if I pretended that I want to buy a phone. Once you ask them for help, they refer you to customer support number ? but UNFORTUNATELY, THIS TELEPHONE NUMBER DOES NOT WORK AT THIS TIME. THEY HAVE PROBLEM WITH THE SYSTEM. Hm... Very interesting, indeed.
Stll waiting for their e-mail. Still want to cancel the order. Barbara B.

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Wirefly cannot be trusted
by bwfull Aug 15, 2005 8:03AM PDT

I too had a problem witht them. After sending all the information I needed in order to get my rebate they sent a letter back saying items were missing. Specifically the UPC from the phone and the bills showing I was paid in full and in contract for 4 months. The problem? I sent the original UPC code from the phone so of course I couldn't resend. Second, because this was a corporate account the bills were paid automatically but due to a change in my account number this did not happen for the first 3 months. I sent a letter explaining why the bills showed as past due WITH a screen shot of my present balance showing paid in full. This was never responded to. I have notified our purchasing department (and I work for a Fortune 500 company) to not utilize Wirefly for any future purchases and they are now an un-authorized web site. Their support is horrible. You cannot get them to reply and the means of communication is unsatisfactory.

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