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General discussion

wirefly HORRIBLE EXPERIENCE

by bscmohan Jan 3, 2006 3:23AM PST

hi,

I am writing my HORRIBLE experience with wirefly and YET NOT SOLVED PROBLEM !!!!

Order #390030135

11/29/2005, i have placed an order of 2 motorola v360 phones under T-Mobile 700 minutes family plan. 11/30/2005
both my phones with the numbers "(425) 232-2017" & "(425) 232-2294" were activated and shipped by wirefly. 12/05/2005 i have
received my order from fedex tracking number "714560548985" and since we didn't liked the model as it looked in the web i had returned both the phones
on 12/06/2005 through fedex with the tracking number "148893600546110". Fedex has given the sign of proof of safe delivery
of the package to wirefly on "12/12/2005" it was signed and accepted by wirefly employee "J stallin" at 10:29 a.m.

I called the customer support "1-888-378-8091" which was the only number available for wirefly and absolutely no
other contact numbers are available for wirefly corporate or any such thing....it was really shocking.....When i called
first time they told me that call back after a week as it requires that much time to process the return package...i called
after a week got the SHATTERING MESSAGE " PACKAGE WAS RECEIVED BUT NO PHONES AND CHARGER, ONLY MANUAL AND HEADSET ARE THERE",
i was stunned to hear that message and requested them to relook ....then i was told they will put an escalation or trace
to their warehouse and that will take another 3-4 days to come back...i called them again after 3 days...still no response..
i called again after 3 days...for my luck...they told they could able to find only one phone with the number ((425) 232-2017)"
and not the other with the number ((425) 232-2294).....

The biggest mistake i did was not calling T-MOBILE customer support and deactivate the number as i was thinking it should
reach wirefly and i will get back motorola razar v3 phones instead. After this when i called T-MOBILE customer care
i got one more shock that both the phones were in use and so many numbers were being called by the phones...i could not
belive this.....Wirefly has sent me one motorola razar v3 for the number "(425) 232-2017"...and for the other till date
i am following with them ....still no luck ...they are saying they have not the phones...and already they have charged
$359 from my account....either they are no giving back the money and not the phone....and now since one month is over
T-mobile is charging for both the numbers...and if i don't reactivate both the numbers they will charge cancellation fee..
but i had mentioned i wouldn't pay these...as i don't want to cancel the t-mobile plan ...as i am in need of the mobile
phones...since there is a deal between wirefly and T-mobile...i request T-MOBILE to please help in this regard to sort
out the problem....I am still waiting for one motorolla razar v3 phone from WIREFLY or let them give back the money for
one phone....

Can any of you please let me know what should i do next....

thanks
chandra

Discussion is locked

8 Posts
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Wirefly
by bfsparkle Jan 12, 2006 7:44AM PST

Have read your message and was wondering if all the problems were solved.
I am looking into Wireflys free 2 Razr phone deals with the 60.00 contract with Cingular.
Would appreciate any help
B.

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buyer beware
by bkderm Jan 15, 2006 1:31AM PST

I hate to tell you but don't do it! I and thousands of others have been burned. Forget about getting your rebate. It is next to impossible. They claim you did something wrong after you submit it so they deny it (say you missed the deadlines or it was not filled out properly or was illegible, etc). For more info go to www.wirefly-rebate.com. Just read a few of the stories for yourself. I am personally out $300. Perhaps if you can get an instant rebate from them but I would never, never do business with this company. FYI - they lost their Better Business Bureau license in Nov 2005 due to unfair business practices. I think you'd be better of using another company. Good luck! I hope my advice was helpful.

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Call your credit card company and dispute the charge
by bkderm Jan 15, 2006 1:36AM PST

Hi - I am sorry to read of your problems. This company is unbelievable. I have read similar stories as yours about wirefly. I personally was denied my $300 "Loyalty" rebate check. What a scam!

As for you - I would call your credit card company and dispute the charges. If you have kept all your records they may be able to help. Unfortunately you are dealing with an unscrupulous company. There may be class action lawsuits coming - we can only hope! For now keep your records and look on internet sites with wirefly/class action lawsuit. Also check out www.wirefly-rebate.com.

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Improved Customer Service
by ddennis-from-wirefly Jan 16, 2006 3:53AM PST

Hi chandra,
I'm looking into it and will follow up with you. If you don't hear from me by the end of the week, drop me an email at ddennis(at)inphonic.com so I know I pulling the right contact info from your order.

Apologies,
Doreen

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close this forum
by bscmohan Jan 16, 2006 10:02AM PST

hi,

i am getting the required help form wirefly / inphonic...so positive that the issue will be closed ASAP...so this forum can be closed. I would like to thank everyone who involved in this.

thanks
chandra

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Buy-side analyst is watching
by xtvium Jan 20, 2006 11:43PM PST

Hello,

I am a portfolio manager working with a very large institutional asset management firm. I manage all out technology and consumer electronics holdings. Couple of days ago my contact on the sell side of the Deutsche Bank called me and asked if I wanted to meet Inphonics management. I had heard of the company and did a quick Google to learn more. I was stunned by number of negative reviews of your company related to rebates. There must be some truth as thousands cannot be lying. I politely denied the invitation, thinking they must be kidding by making me waste my time with the management of a company that doesn't know what "customer delight" means and obviously has no intention of assuring repeat business.

If you don't understand the implications of above, please forward this email to your CEO, CFO and investor relations. They will.

Dr. X.

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help
by bkzfnztfem Jan 16, 2006 10:40AM PST

i read your story my brother bought a phone from wirefly and returned it with no problems so if i were you i would take the person who signed for it to court cuz thats the person who recived the phones.

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Happy customer
by ddennis-from-wirefly Jan 18, 2006 3:16AM PST

Glad we were able to work this out for you chandra. I hope you enjoy your new RAZR!

dd

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