Please contact me and I'll investigate this case personally. Our rebate processing is handled by a third-party vendor and special circumstances like what you describe sometimes hit a snag in the system.
Send me your order number and the details below in an email and I'll work with our Rebate Escalation team and the carrier to resolve this. Usually when I can talk to the carrier directly, I can get this sorted out quickly.
Office of the President
I purchased 2 Motorola phones from Wirefly & got the manufacturer's rebate on time. However the customer appreciation rebate is a different story.
Wirefly/InPhonic just does not want to pay the rebates. According to the site, it says my ''wireless bill has not been paid in full''. I explained to them that the difference is because the carrier had charged me extra for which i was given credit (which was also highlighted in the same bill).
Finally i faxed them the documents & when requesting status, they give the same old story (wireless bill has not been paid in full). I wonder, if any of the wirefly employees ever get their rebates ?