If online support documentation fails, it may be time to call seagate and get help using their software.
In the future I advise to steer clear of backup software that fails like this. I use SyncBack and such which is not proprietary and I can copy my files back with explorer.
Bob
my samsung laptop crashed and had to be wiped & reloaded. I have a seagate external hard drive but my subscription ran out and I cannot download the backup from the cloud. I have extended my subscription but the backup has disappeared. I don't know how to replace the system from the seagate manually. Any help there?

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