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WinXP setup

Hi, I have an issue with computers and internet in my house. We all have WinXP on our computers. First, let me give you some background. We have 2 laptop computers and a desktop. The laptops are connected to the internet wirelessly. My son's (Jason) laptop hard drive went bad, so he took it and had a new hard drive installed. After this, if his computer is on, and my husband (Kenny) turns his computer on, after he turns it off, we lose all internet in the house. If Jason's computer is NOT on, no problem. I have talked to Netgear and Dell about this, tried reinstalling the network setup on both laptops, still have the same problem. Now, I just realized that when they installed WinXP on Jason's computer, you have to log on, like you are logging on to a network before you get on his computer. Not the Win XP logon screen, this is before it even lets you log on to the computer. It then opens windows. I was wondering if this could be causing the problem? Also, how can I change that without having to reinstall windows altogether? I know there should be a way to fix that, but haven't figured it out yet.
Thanks for any help.

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When you say that Jason took his computer for a harddrive

In reply to: WinXP setup

replacement, was this just recent? And was it done by a factory's rep? If yes to either and the sign on screen was not there before, I would ask them about the issues you are having with his computer on your network. The only place I have seen a sign on before Windows comes up is a business version of the OS. Of course if Jason uses his computer on a business network, that would be normal, otherwise it would make his computer harder for unauthorized use.

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internet issue

In reply to: When you say that Jason took his computer for a harddrive

Well, we did it in June, and have just been trying to figure it out since then. No, it was a local computer repair shop. And no, it didn't do it before he got the hard drive replaced. He just uses it for home use.

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Re WinXP setup.

In reply to: WinXP setup

So your setup has the desktop connected to the modem/router via an ethernet card, with two laptops sharing the Internet wirelessly. A broadband DSL/Cable setup ?

Does the modem connects to the Internet automatically, i.e. when it is switched on, but with the desktop off, and the two laptops can connect to the Internet via the router(ON) ? In this situation, does the other laptop lose Internet connection when Jason's laptop is switched off ?

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WinXP setup

In reply to: Re WinXP setup.

The cable modem is always on, regardless if my desktop is on or not. If Jason's computer is turned on and off, the internet stays connected. If his computer is on and my husband turns his computer on and then off, that's when we lose the internet connection. It doesn't make sense. And it only started doing it after Jason got his hard drive replaced. Why does the internet go down when my husband turns HIS computer off, if Jason's is on? But that is definitely what is happening. Jason is at basic training, his computer has been off most of the time, unless I use it for something, and we haven't had the problem unless I turn his on while Kenny (my husband) has his on. Then, even if I turn Jason's off before Kenny turns his off, we lose the internet.

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Errrr....

In reply to: WinXP setup

...when you say you lose the internet connection, do you mean you are disconnected from your ISP, and you can reconnect, or do you mean you have a "dropped line", in which case you cannot reconnect, but have to reboot the modem ? Or you cannot do anything but have to reboot all the computers concerened in order to reconnect to the Internet ?

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WIn XP setup

In reply to: Errrr....

I have to reboot the modem and the router, but not the computers.

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Internet problems.

In reply to: WIn XP setup

It seems the problem lies with the wifi/wireless adaptor settings of Jason's laptop. Try setting it to detect all networks, the correct channel, SSID name, etc., or set it the same as the other laptop. Try also to "repair" the connection at Jason's laptop or download and run WINSOCKFIX. Try also to set the modem to reboot automatically.

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