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winword.exe

OK, I've got the same problem that seems to be popping up. I can't open Word because "winword has caused an error..." I searched *rmal.dot and tried deleting "normal" but "access denied". I also tried remaming normal, but couldn't do that either. Somebody has got the answer out there, I know it.

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winword.exe and Yoda.

In reply to: winword.exe

"tried deleting "normal" but "access denied". I also tried remaming normal"

Do, or do not. There is no 'try.'"
-- Jedi Master Yoda

Sadly, if you don't do this, then you have not accomplished the task.

Bob

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Re: winword.exe and Yoda.

In reply to: winword.exe and Yoda.

well, i took the icon that said "normal" and dragged it to the recycle bin and it said I could not do that. Also tried just hitting delete button. That command was denied also. If that is not "trying" to delete, I don't know what is.

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Re: winword.exe and Yoda. Add this tool.

In reply to: Re: winword.exe and Yoda.

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Re: winword.exe and Yoda. Add this tool.

In reply to: Re: winword.exe and Yoda. Add this tool.

Let me get this straight. I go to the site you talked about, get the moveonboot thing, then I will be able to delete the normal file, restart and another uncorrupted normal file will be created and I will then be able to open Word? My computer does not like the looks of moveonboot- says it is "suspicious". I'm a touch stressed.

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Yes.

In reply to: Re: winword.exe and Yoda. Add this tool.

The normal.dot problem is widely noted. If we can't delete or at least rename it, then Word will continue to fail.

For your further reading...

1. Word will create a new normal.dot the next time you run Word.
2. http://support.microsoft.com/kb/820919
3. While you can rename that normal.dot file, I have yet to see anyone (or reason to) salvage a corrupted one.

Hope this helps,

Bob

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Re: Yes.

In reply to: Yes.

Thanks for all you responses. There was another operation I could do that I didn't quite understand - but that solved (for now) the problem. The reason I couldn't trash the normal file was because it said it was in use, so that is why access was denied. So I hit the "control/alt delete" command and scrolled down and deleted winword. I was then able to delete the "normal" file and then open Word.

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