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Wins 10 Not Detecting Off Board Sound Card

Jul 5, 2019 8:57AM PDT

All worked well with my Win 7. It is a Creative SB X-Fi and did a Driver update.Device Mgr "this device is working properly" Oh I should mention my sound works ok as Win 10 is detecting the onboard Realtek sound device.Here may be a clue ....when I go to "sound settings" when I make the "Creative sound card" the default output device it will not let me adjust the "master sound setting" it sticks on Zero.The Media Player loads and plays but No sound. What else should I be checking?

Discussion is locked

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Win 10 Not Detecting Off Board Sound Card
Jul 5, 2019 9:08AM PDT

p.s. one thing I forgot to mention in Device Mgr I "disabled" the on board card in hopes it would force it to recognize the off board but to no avail .

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A few issues.
Jul 5, 2019 9:48AM PDT

1. Win 10's detection may only work after we install drivers for motherboard and the card in question. I am running into newer techs that forgot or never knew.

2. What is "Driver update"? We know that Microsoft and those driver update apps are deeply flawed. So when it doesn't work we do this the old fashioned way. Go find our BIOS, motherboard and such drivers and install.

3. In some PCs I have to disable Microsoft's automatic driver updates. This is not "Windows Update" but driver updating. There are many good articles on this on the web so I defer to which article you like.

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A Few Issues
Jul 5, 2019 10:40PM PDT

Sound problem solved. I had used Creative's own "auto software update app" thinking all along I had the most up to date driver for my off-board Creative sound card ....Wrong !!! I decided to go direct to Creative web site chk for updates for my card....found it did d/l and install and now Win 10 detects my off-board sound card and all is working well. So my lesson don't be mislead by these so called "auto driver update apps" go straight to the Mftr.

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Good to read.
Jul 6, 2019 10:21AM PDT

While auto update works for most, if you deal with the fallout you find yourself going back to how it's been done since the beginning.