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winlogon.exe worm?

by cavids / September 7, 2008 5:13 AM PDT

My wife's computer is having problems loading the winlogon.exe, it gives a memory error and options to either close the program or just ok, either one just reboots the computer. I tried starting in safe mode with network support this works but when I try and run Panda oneline it crashes Iexplorer. I have AGV but it did not find anything. I am almost sure it is a worm. Help please

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No make, model and no telling what XP CD we have.
by R. Proffitt Forum moderator / September 7, 2008 5:22 AM PDT
In reply to: winlogon.exe worm?

I can't tell if you can attempt the usual XP REPAIR INSTALL due to a lack of detail. I want to know if these words are showing when you post today -> Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem

Not that it asks for the XP CD, but to offer a possible cure, we make have to know similar things like we do when we fix a flat tire. Such as spare (with air), the jack and the lug wrench.

Tell a little more.

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by cavids / September 7, 2008 5:59 AM PDT

windows XR, pentium 3 processor, gateway profile 3 computer, XP is up to date. I finally got the system to boot up and I installed panda online active 2.0 and am scanning right now

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Thinking over your issue, I'm thinking malware.
by R. Proffitt Forum moderator / September 7, 2008 6:10 AM PDT
In reply to: winlogon.exe
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I Recently Fixed One Like That...
by Grif Thomas Forum moderator / September 7, 2008 8:50 AM PDT
In reply to: winlogon.exe

It was a malware issue. First, run a good tool such as SuperAntispyware or Malwarebytes to eliminate what they can. Next, do a search for Winlogon.exe.. Normally, there should be a single primary "winlogon.exe" which resides in the C:\Windows\System32 folder.. The correct\legitimate version will have a unique icon that looks like a blue window pane with a quarter-moon inside.. Sometimes when malware takes over, a second, bad one is created and the correct\legitimate one is renamed and left in the same folder. Fortunately, the icon remained the same even though the legitimate file was renamed..

In my case, I had to use the XP Recovery Console to delete the new, bad winlogon.exe file. Once that was done, I used the same Recovery Console to rename the correct\legitimate back to winlogon.exe.. Once that was done, a restart of the computer brought things back to normal..

Hope this helps.


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