I changed the motherboard to an Intel chipset, then wiped the drive and started over with a fresh install of the OS, then all the latest BIOS and drivers for motherboard, video, audio, modem and finally reinstalled Winfax and its patches.
If the issues continue, replace the modem too.
Hope this helps.
Bob
Windows XP Pro SP2 installed with Symantec WinFax pro 10.03.
Background Info: When WinFax receives a voice call, it will automatically ''hang up'' and disconnect the phone line when the calling party hangs up on realizes a Fax machine has been reached. This is the same with a Fax call.
My problem: On a newly installed Win Fax Pro 10.03:
When Win Fax receives a voice call, it does not ''hang up'' when the calling party hangs up. The ''Line Status'' window still shows WinFax as ''Receiving''. I am not able to ''Cancel'' - the Window refuses to close. I can only close the Window by ''X''ing out. However, this does not disconnect the phone line, meaning that Fax as well as Voice calls cannot be received. I can return to normal only by rebooting. There are no problems when a Fax call is received. I am quite familiar with Symantec WinFax, having used it before with Win98 and Win Me, and therefore know of its ''behavior'' I have been to Symantec support web site, but their automated support assistant did not find any issue with WinFax.
Has any WinFax user out there come across similar problems and solved it ? Thanks.
christy

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