This looks like your first post. But I could be wrong. Can you supply a link to your prior post?
As to your complaint, why did you stick with DSL?
Bob
This is the issue i have, ive posted before about it but i have some more details on it that actually come straight from windstream.
In my town and the surrounding areas, over the course of the past yeat the DSL service from windstream/alltel, has been nothing but horrible. If you plan to use the internet at any time of the day that any other normal human being would, consider it unusable, from mid-day until at least midnight, sometimes even more, the speeds fluctuate rediculously and pings easily will idle at 500-700.
I actually work in the IT Department for my local government and am an IS major, we are Windstreams biggest local customer at work also. But ill stick with talking about at home service for this. But the reason i bring work into it to begin with is that my boss is actually friends with the guy who works at the local C.O.
This local guy had come to my house to check my connection when they wouldnt believe that it wasnt my issue it was on their end, but he came at a time in the morning when not that many people are on the internet in our area (small town) and so of course everything checked out. One day when he was actually at our courthouse, he joked with me saying "did i ever fix my DSL?" I replied with "i would have but its not me its you" I said i have several friends and familys connections who ive tested as well during the hours that mine acts up and theirs all do the same exact thing.
This same day, he aslo offered to upgrade our DSL for work to 6meg from 3, telling us it was now available, my boss said ok to do it.
Few days later it was never upgraded and my boss calls and asks him about it, and he basicly told him that they are able to sell it here now, but they cant deliver it until the equipment is upgraded, that they have sold more bandwith than they have available and need a DS3 upgrade. He aslo told him to keep that on the hush hush, i wasnt even supposed to know which is why i never called in about it.
Well finally yesterday i got so frustrated with not being able to watch even a streaming youtube video, browse the net at a decent pace, forget online gaming, that i did call anyways, and told them that same story but with more detail since i was talking and not typing. They had no solution for me but the guy did say he does see a latency issue marked for my area and that they are "aware" of it now and that it had just been updated again that day, but he didnt show any other details other than that. He then put me on hold to check on one more other thing and of course the line instantly went busy.
The problem i have with this is it seems like any time i call they already have " a known issue of it in my area" but nothing ever gets done about it. I mean literally going on a year of this BS and nothing has been done. No one even "noticed" it until i started calling everday and pointed it out to the guy which is just sad.
My main thing is i really dont know what to do about this. SHould i keep calling support and try to get a few local friends to call as well.
SHould i ask to speak to level 2 or 3 support, or does windstream even offer this....
Im just so damn frustrated because im getting no discount on it, but im being delivered a complete pile of s**t. Any suggestions...

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