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Windows7 64 bit is facing unexpected shutdown,should return?

by cnetuser88 / December 16, 2010 12:23 PM PST

My new laptop is facing problems - unexpected shutdown in the Windows 7 64 bit. Every time when I leave my laptop before it goes to standby, it will automatically shut down and then restart. It will ask me to start in the normal mode or in the safe mode. After booting up, it shows me a pop-up window with a message "windows has recovered from an unexpected shutdown."

I do not know whether it is the software or hardware problem. Is it fixable? If it is the hardware problem, I can return the computer to the store. My computer has only ZoneAlarm Internet Security Suit and Webroot Spy Sweeper installed. Please provide a solution. Thank you.

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Does that error message
by MarkFlax Forum moderator / December 16, 2010 8:47 PM PST

give details?

I'm not on my Win 7 laptop at the moment but I seem to remember that when the system shows the "Recovered from a problem" message, there was an option to see the details. Otherwise, have a look at the Event Viewer, (Control Panel > Administrative Tools > Event Viewer), and see what errors are shown at the times of the shutdowns.

I have heard, but have no personal knowledge, that Hibernation is better than Standby in many cases.


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Is the "Hibernation" same as "Put the computer to sleep?"
by cnetuser88 / December 17, 2010 6:28 AM PST

The Windows 7 seems no "Hibernation" but "Put the computer to sleep." I wonder whether they are same.

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by MarkFlax Forum moderator / December 17, 2010 8:33 PM PST

I hadn't realised that Hibernate was not enabled by default in Windows 7.

No, "Put computer to sleep" is different to "Hibernate". The first tries to put all your work and current settings into memory, but still needs a small amount of power, (to keep the memory active), whereas Hibernate copies all of the settings and all your open work onto the hard disk, then it shuts down the computer.

There's more about that in the two links below, with guidance how to enable hibernate;

Please note in both where it says to type powercfg /hibernate on that there is a space between the g in powercfg and the "/".

Hope that helps.


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About the Win 7 Event Viewer
by cnetuser88 / December 18, 2010 12:41 AM PST

Hi Mark! I entered the Windows 7 Event Viewer. Can you tell me how to review the Event Viewer? I think I may need to find the shutdown time first and then check the event prior to the shutdown time point, right? I saw there are Event Viewer, Customer Views, Administrative Views Events; Windows Logs: Application, Security, Setup, System, forwarded Events; Application and services logs and Subscriptions. Which one should a user to select view the event? Thank you.

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It will either be
by MarkFlax Forum moderator / December 18, 2010 4:09 AM PST

I suspect it will either be Application, (because some application or other is faulting at sleep time), or System, (because some system procedure is failing), both under Windows Logs.

Highlight each entry to see more details, and you will need the Event ID and Event Source if you need to find out more. The site below may help there;

Good luck


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