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Windows XP Update

by superclydes / January 24, 2009 12:55 AM PST

I am currently running XP Professional with Symantec anti-virus. I downloaded a virus, yes stupid, and had them removed. However, I now cannot update Windows. It opens a new window with Google English on it. I am pretty sure that doesn't even exist. When I go to the links, "Google" for the update, Google tells me that page can't be found.

I have the latest update and have run complete scans of the computer and it tells me everything is fine. I can tell something is operating in the background as my hard drive is working when nothing is happening on my end.

Any suggestions?

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Some Things To Start With
by Grif Thomas Forum moderator / January 24, 2009 11:49 AM PST
In reply to: Windows XP Update

Look for the file below and if there...:


Delete it (or move/rename) and Reboot.

Next, start-->run-->devmgmt.msc-->ok
2.on the device manager, click view-->select show hidden devices/drivers.
3. then click on "non plug and play drivers/devices", and find TDssserv.sys
4. right click it, then select disable, then restart the computer.
5. then check if the problem still persists. good luck!


And finally, to make sure other trojans aren't on the computer:

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:

Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well.:


SuperAntispyware Manual Updater

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder.

Hope this helps.


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Didn't make it far
by superclydes / January 24, 2009 4:50 PM PST

I started what you said and typed it in and immediately got an error message of "The application failed to start because MSIMG32.dll was not found. Re-installing the application may fix the problem."

I Googled that file and the virus or whatever is controlling my computer takes me to all kinds of different websites not dealing with being able to download the file. Some sites it does take me to look somewhat real, but if I try to download it, I get the same error.

My anti-virus updates without a problem, so I know I have the most current updates and have scanned the computer numerous times and it says everything is clear.

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by superclydes / January 24, 2009 7:34 PM PST
In reply to: Didn't make it far

I was finally able to download the MSIMG32.dll file, but it was a zip file. I tried to extract it, but it won't let me do that because I am missing this file. Kinda frustrating I can't unzip the file I need because I am missing it.

I am not sure what this file is, I am not a computer expert by any means, but is this related to my Windows update as well? Google never used to open up a new window when I went to the link, but now it does everytime. It doesn't seem to matter which search engine I use either.

I would really hate to start over, but if I have to format, I will.

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I Don't Think You're Following Instructions..
by Grif Thomas Forum moderator / January 25, 2009 4:34 AM PST
In reply to: Didn't make it far

One step at a time here..

It's not clear exactly WHEN you saw the "MSIMG32.dll" file error.. ? Please explain.. Have you checked to see whether the file is there? It's a legitimate file and should be on your computer somewhere.. If it's on the computer, you may need to register it but we'll need more information..

Next, back to the instructions I gave earlier... Restart into Safe Mode using the instructions in the link below:

How To Start In 'Safe Mode'

Once in Safe Mode, RIGHT click on the Start button, select "Explore" from the little menu.. When Explorer opens, looking on the left side of the window, click on the + sign next to the "Windows" folder, then the + sign next to the System32 folder.. Scroll through the various files and if you find the "wdmaud.sys" file, RIGHT click on the file, choose "Delete".

Did this work for you and did you find and delete a file?

Next, while still in Safe Mode, follow the steps below which I posted earlier:

1.Click on the Start button, select "Run", then type "devmgmt.msc" in the blank area, without the quotes, then click on OK.
2. Once in Device Manager, click "View" in the upper left, select "show hidden devices/drivers".
3. Then click on "non plug and play drivers/devices", and find TDssserv.sys
4. If it's there, right click it, then select disable, then restart the computer.
5. then check if the problem still persists. good luck!

Did this work for you and did you find and disable the file?

Hope this helps and let us know more.


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Thanks much!!
by superclydes / January 31, 2009 2:38 AM PST


I would like to thank you for your help. THANKS!!

I was able to download the MSIMG32.DLL file from another computer and installed it on my computer just fine. I was then able to use other functions now that it was back on the computer.

I ran the malware and spyware programs and 14 different virus' and trojan horses and 243 adware tracking cookies later, I am able to update my computer.

I will be sure to frequent this website and spread the word so that others may get some computer help or offer others their knowledge.

Thanks again,


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