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General discussion

windows xp trouble

May 15, 2005 5:19AM PDT

im using windows xp proffesional when i load up my comp i get a blue screen saying ntfs.sys page_fault_in_nonpaged_area.

It wont let me load up windows the only way I can get on the comp is by going into safe mode and enabling boot logging. Any help please would be very grateful.....

Discussion is locked

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Sounds like it could be a hard drive error
May 15, 2005 6:15AM PDT
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re windos xp
May 15, 2005 7:13AM PDT

The reason this occurred was because system restore had vanished off my comp, i went on a forum and was told to use windows xp disc to repair it, i did this and when it rebooted i got the blue screen and couldnt do anything .

ive already reinstalled windows xp but the problem is still the same, will only boot up in safe mode boot logging.

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Reinstall/reformat?
May 15, 2005 7:27AM PDT

Did you just reinstall Windows or did you reformat the hard drive before installing Windows again? If you didn't format and then install Windows, you might want to consider doing that.

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formatting
May 15, 2005 5:51PM PDT

just reinstalled windows.is it easy to reformat as ive never done it before.

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Reboot with the XP CD in the drive
May 15, 2005 8:18PM PDT

and follow the instructions. Be sure you have everything required such as program installation disks, product key numbers and drivers.

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Hard to say
May 15, 2005 9:35PM PDT

For a proficient computer user, it's relatively easy to format a hard disk - you've just got to be careful. Really I would treat it as a last resort, as it requires backing up everything you want to keep; a reformat will delete EVERYTHING from a hard drive.

Try glb613's suggestion first, to reinstall Windows. However, if this does not work again, you might want to consider reformatting, as it ensures you are creating a completely clean version of Windows. It could require a lot of work though, backing up files to put them back on the hard disk, reinstalling programs, updating Windows again.

Look at http://support.microsoft.com/default.aspx?scid=kb;en-us;316941 for more help on reinstalling Windows XP. For the reformat and reinstall option, look down towards the bottom of the page to the section titled "Perform a clean install of Windows XP".

Make sure you are confident in what you are doing before beginning the process.

Good luck Happy

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reformatting
May 16, 2005 12:04AM PDT

ok ive reformatted and evrything seems to be running smoothly, thanks for all your help guys Happy

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(NT) (NT) Glad you've got everything sorted
May 16, 2005 5:38AM PDT