First thing to try is a "restore point".
Then the following:-
she will need to back up all her data and then delete her current account from within the "administrator account" then recreate the account and then copy all her data back again. Her user settings including "my documents" should be found in c:\doc and Settings\"her user name".
But this is a long process and will need some one to walk her through it - so i suggest she try a "restore point first and if that doesn't work its best if i talk her through the problem.
My sister relayed to me a problem she is experiencing so I will try to post as much information as I can about it.
She booted up her computer today and when she clicked on her account to login at the welcome screen, it is like her account has gone back to default. The background is now the default XP background (with the hills) and she can no longer access any file in My Documents. The files are gone.
Here's where it is weird. She said she uses Picassa to organize her pictures. Picassa can find the pictures that used to be located in My Pictures (inside My Documents) but when she actually views the contents of the My Pictures folder, everything is gone.
She lost all of her mail settings also.
Has anyone heard of this problem? Is there more information anyone would want? She performed a scandisk and that did nothing.
Thanks in advance,