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Windows XP Professional Problem

by JasonUMD / October 6, 2004 11:56 PM PDT

My sister relayed to me a problem she is experiencing so I will try to post as much information as I can about it.

She booted up her computer today and when she clicked on her account to login at the welcome screen, it is like her account has gone back to default. The background is now the default XP background (with the hills) and she can no longer access any file in My Documents. The files are gone.

Here's where it is weird. She said she uses Picassa to organize her pictures. Picassa can find the pictures that used to be located in My Pictures (inside My Documents) but when she actually views the contents of the My Pictures folder, everything is gone.

She lost all of her mail settings also.

Has anyone heard of this problem? Is there more information anyone would want? She performed a scandisk and that did nothing.

Thanks in advance,
Jason

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Re: Windows XP Professional Problem
by AussiePete / October 7, 2004 12:35 AM PDT

First thing to try is a "restore point".
Then the following:-
she will need to back up all her data and then delete her current account from within the "administrator account" then recreate the account and then copy all her data back again. Her user settings including "my documents" should be found in c:\doc and Settings\"her user name".
But this is a long process and will need some one to walk her through it - so i suggest she try a "restore point first and if that doesn't work its best if i talk her through the problem.
Peter

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Re: Windows XP Professional Problem
by JasonUMD / October 7, 2004 1:02 AM PDT

Thanks. System restore fixed the problem but I told her she may want to start backing up data.

I feel dumb for not suggesting that b/c I used system restore all the time and it has saved me on several occasions.

Thanks again.

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team effort
by AussiePete / October 7, 2004 2:04 AM PDT

always take a few minds to cover all angles - no matter how smart or how much the individuals know.
Peter

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Re: Windows XP Professional Problem
by John Robie / October 7, 2004 6:55 AM PDT

Glad to hear that you and Peter got her PC back.

But Jason, a 'ScanDisk'(called 'Error-checking' in WinXP) is not the only thing she should be checking. The problem may repeat and perhaps you should have her check her AntiVirus program and Spyware programs.
If she doesn't have..can get free ones like AVG, AdAware, and SpyBot. Also is her Firewall enabled. A free one that works both ways is ZoneAlarm.

JR

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