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Windows XP Problem

by leadman1 / February 24, 2005 6:51 AM PST

Hi...Have Windows XP operating system problem. For some reason when the computer boots up i get the desktop background, but none of the icons show up on the desktop. I don't get windows taskbar or any other way to move through system. Right click on mouse no result. Any suggestions?

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System restore
by Steven Haninger / February 24, 2005 7:30 AM PST
In reply to: Windows XP Problem

If this just happened recently, you can try booting to safe mode and select system restore. If you have a task bar but no background or icons, try a right click there and see if you find the option to "show desktop". Click that and see if your desktop returns. If so, you should also find an option to lock the taskbar. Click that so this does not happen again.

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System Restore/System Restart
by leadman1 / February 24, 2005 8:17 AM PST
In reply to: System restore

Thanks for the response. I tried to right click on mouse, but no response. No taskbar visble. I did try to reboot in safe mode and use system restore, but got nothing. I then rebooted & went throught system restart. The puter went through the initial registration & set up steps as if all was fine but would not respond at the automatic reboot at the end of the set up questions. The houglass is visible as if system is processing next function but nothing happens.

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I need to ask
by Steven Haninger / February 24, 2005 9:33 AM PST

Did it ever work properly? Have there been any recent hardware or software changes that you think might coincide with this problem? I'm not understanding why you would have to go through registration if you had done so once and everything was fine. Do you remember activating the OS? Without this, it will cease to function in about 30 days. There is a piece of this puzzle missing, I think but you could try this. If you can get to safe mode, see if you can log into the default administrator account. Create a new account and remove your old one. Restart and, if XP isn't corrupt, it should bring up the default desktop a new user would see.

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by leadman1 / February 24, 2005 10:09 AM PST
In reply to: I need to ask

Steve, Thanks again for responding. The computer is approximately 2-3 years old. I have never had any problems until yesterday. This began out of the blue when my wife attempted to reboot system. She said there was a advertising pop-up that "froze" the screen. When she attempted to re-boot all seemed fine until it came time to "build" icons on desktop. Desktop Beach Scene was visible, but neither icons or taskbar appeared. No response from right mouse button. After multiple reboots and same display I then hit F10 on initial boot, went to safe mode system restore. Hourglass appeared but nothing happened. I then rebooted system hit f10 & went to system restart. System restart led me back through the original installation/registration process, ie. license agreements, time zones, name, etc which i filled out again. (I filled this out upon original set up when I bought the system. My personal information even showed up in the requested portion of documentation from the original set-up) When I got to the final step, i hit finish button & hourglass appeared as if computer is processing, but never produces result. I'm not sure how, but i think XP is corrupt. BTW...regarding recent changes or installations nothing new. Is there anyway to repair if xp is corrupt?

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Good info
by Steven Haninger / February 24, 2005 11:05 AM PST
In reply to: Problem

Unless you have done so already, I'd try to rule out virus, trojan, and other malware attacks. If they are found, you would need to turn off system restore and remove all restore points, clean up the mess and try again. If you think a disk type restore would be in order, you can attempt a repair installation. This will require an OEM or retail XP CD. The repair installation option is offered during this process and tends to keep most things intact...just fixing Windows. If your system was upgraded to SP2 and your XP CD is older, you'll have to do the updates all over. It's possible to create a "slipstreamed" CD that would include SP2 with the original CD. This would be a better choice but the process gets a bit involved. So, check for pest damage first and do the repair installation in needed but only on well washed system. Hope this helps.

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