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Windows XP Problem

by waylin / December 17, 2004 5:49 AM PST

Greetings
I have a new P4 Toshiba laptop.
Problem is windows keeps crashing,
Giving me the message that windows is dumping stored memory. Once that passes I can reboot and it seems ok for a while then it happens again. No special time frame, sometimes I can go the whole evening and it's ok other times it may happen twice. I have used the restore cd to reinstall windows twice but that does not seem to solve the problem.
I am wondering should I call Toshiba can they do anyting or is it a problem with the windows only. I have installed the sp2 and all critical updates but still having the problem. Last night I worked on it for three hours or so with no problem. Shut it down properly and this morning when I booted up it crashed again. Then was fine for two hours until I shut it down. I have not installed any new software other than the virus protection program that came on the cd.
I have tried to explain as clearly as possible what is happening.
Thanks for any help
Waylin

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if it is under warranty
by glb613 / December 17, 2004 5:54 AM PST
In reply to: Windows XP Problem

Call the company's tech support.

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There is a known issue with that make.
by R. Proffitt Forum moderator / December 17, 2004 6:19 AM PST
In reply to: Windows XP Problem

Toshiba issued a driver to correct it. Sadly you didn't tell the model number.

Bob

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There is a known issue with that make
by waylin / December 17, 2004 12:49 PM PST

Sorry
The Notebook is a Toshiba Satellite A70
PSA70C - TS100E
P4
Win XP Home
512 MB Memory
CPU 3.06 GHz
Thanks

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Toshiba website - Canada
by MarkFlax Forum moderator / December 17, 2004 8:30 PM PST

There are a number of places on Toshiba's Canada web site where you can search for assistance.

http://209.167.114.38/support/TechSupport/ln_TechSupport.htm# - Technical Support Bulletins, (TSB's). A list of errors or error messages and possible solutions.

http://209.167.114.38/support/ - main Mobile Computing Srvice and Support

I noticed somewhere on the site that telephone support would be charged, but as you say you have recently purchased this notebook and it is faulty, I would suggest that they have provided you with a faulty item which is under warranty, and it is up to them to help you rectify it at no further cost to yourself. I'm sure Canadian law has various Consumer Protection laws in their constitution.

Bob Proffitt mentioned a driver upgrade. As you have provided the model number he may be able to give you more information on this particular problem, (he's good at that sort of thing), but you might want to look at Toshiba's web site yourself, and see what you can find.

Good luck

Mark

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Toshiba Website - Canada
by waylin / December 20, 2004 4:06 AM PST

Mark
Thanks for the links.
I did call the tech people at Toshiba. They had me change a setting but I am still getting the crashes now and then and probably need to call them back.
Also I will wait and see if Bob Proffitt can direct me to a driver upgrade that he thought may be availible.
Anyone with any ideas that may be of help to me in solving this problem is most welcomed.
Thanks
Waylin

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December 1, 2004...
by R. Proffitt Forum moderator / December 20, 2004 4:23 AM PST
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