Resolved Question

Windows XP Pro SP3 Windows Explorer crashes on start up

1) Today for some weird reason started getting a Windows Explorer error on start up. In result I can't launch a couple of programs and Windows started working a lot slower.

After a couple of reboots Firefox started running again.

Error Report Contents:

<?xml version="1.0" encoding="UTF-16"?><DATABASE><EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM"> <MATCHING_FILE NAME="advapi32.dll" SIZE="617472" CHECKSUM="0xA36CE71D" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2113)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9B625" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:09:22" UPTO_LINK_DATE="04/14/2008 00:09:22" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="285184" CHECKSUM="0xB1A18A22" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x472FF" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:09:34" UPTO_LINK_DATE="04/14/2008 00:09:34" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="706048" CHECKSUM="0x864EA42F" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xB62BC" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1287168" CHECKSUM="0xB764FEEA" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2108)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x14744B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:57" UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="551936" CHECKSUM="0xE8E0E87" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.5512" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8D4E3" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:58" UPTO_LINK_DATE="04/14/2008 00:10:58" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll" SIZE="8461312" CHECKSUM="0x63091084" BIN_FILE_VERSION="6.0.2900.5512" BIN_PRODUCT_VERSION="6.0.2900.5512" PRODUCT_VERSION="6.00.2900.5512" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.5512 (xpsp.080413-2105)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x81AD5D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.5512" UPTO_BIN_PRODUCT_VERSION="6.0.2900.5512" LINK_DATE="04/14/2008 00:10:57" UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="user32.dll" SIZE="578560" CHECKSUM="0x6280E825" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8FC76" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:07" UPTO_LINK_DATE="04/14/2008 00:11:07" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="914944" CHECKSUM="0x162B3CF4" BIN_FILE_VERSION="8.0.6001.18702" BIN_PRODUCT_VERSION="8.0.6001.18702" PRODUCT_VERSION="8.00.6001.18702" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet Explorer" FILE_VERSION="8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE468A" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="8.0.6001.18702" UPTO_BIN_PRODUCT_VERSION="8.0.6001.18702" LINK_DATE="03/08/2009 11:34:44" UPTO_LINK_DATE="03/08/2009 11:34:44" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" /></EXE><EXE NAME="CRYPT32.dll" FILTER="GRABMI_FILTER_THISFILEONLY"> <MATCHING_FILE NAME="crypt32.dll" SIZE="599040" CHECKSUM="0x802995FC" BIN_FILE_VERSION="5.131.2600.5512" BIN_PRODUCT_VERSION="5.131.2600.5512" PRODUCT_VERSION="5.131.2600.5512" FILE_DESCRIPTION="Crypto API32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.131.2600.5512 (xpsp.080413-2113)" ORIGINAL_FILENAME="CRYPT32.DLL" INTERNAL_NAME="CRYPT32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9C530" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.131.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.131.2600.5512" LINK_DATE="04/14/2008 00:09:59" UPTO_LINK_DATE="04/14/2008 00:09:59" VER_LANGUAGE="English (United States) [0x409]" /></EXE></DATABASE>

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Best Answer

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Also

2) Also having Blue Screen of Death recently. Any thoughts of how to solve that?

P.S. can't find how to edit posts here. And I think the error report contents were copied incorrectly. How do I get them from the error screen.

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A quick look finds the usual shell32 error.

Explorer has a bad habit of crashing when it can't decode a video or image file. If that file is in the folder Explorer opens to, or if you are unlucky to have such on the desktop, Explorer will crash on open. This was reported way back in 1995 and it's still here.

I can't explain why this bug is still here.

Workarounds. Using another file browser to move videos and pictures to other folders so you can find which it is or unregister the DLL that gives preview capability to Explorer.

There is NO KNOWN SOLUTION to this issue. If I ever want to tee off a Microsoft employee, this it the bug I bring up.
Bob

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Didn't really understood what can I do :(

Thanks for the fast answer.

Crypt32.dll is blamed in the main error log, if that makes sense.

Last time I had the BSoD was when I was reading skype :/. But most often it threw BSoD when I played The Elder Scrolls III: Morrowind with user made additions (plugins).

Right now Windows Explorer crashes every time I start GameRanger and Dungeon Keeper II. Browsers Skype and Office seem to work fine by now. At first Mozilla and Google Chrome gave a Windows Explorer crash also.

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DrWatson Postmortem Debugger
DrWatson Postmortem Debugger also gives an error message. With dbghelp.dll at cause when I try to open something with Task Manager -> Run -> browse.
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When the Windows Explorer Crash really occurs

I found out that the crash really occurs only in case I try to run a shortcut based on my desktop. If I run the program from it's exe file I don't get a crash. At least I can still use my pc.

But the question remains how to fix these 2 errors and BSoD.

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Windows Explorer crashes

Windows Explorer is all over a Windows PC and in fact your Desktop uses Windows Explorer. These crashes are more likely to happen when Explorer tries to open, (eg attempts to display your Desktop), when there is a corrupted file in the location.

Examples are your Pictures folder or Video folder where the "View" option is set to display icons instead of just files or details. Explorer will crash if it comes across a corrupted image or video file as it attempts to 'render' the file to show the icon.

So I would suggest you have a look at your Desktop and see if there are an corrupted files on it. May be you have an image or a video file there that is corrupt.

You could try a test. Try and move all your Desktop icons to some temporary folder, and see if Explorer keeps crashing afterwards. If not, add them back one by one until Explorer crashes, then you know which one is causing the problems.

Mark

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Tried but it didn't work :(

Thanks a lot Mark,

had only 1 file - word file, but it opens ok.

1) Moved all the shortcuts in one folder, didn't help. After reboot same thing.

2) Deleted all the shortcuts including from recycle bin, didn't helped.

3) Created a new shortcut kept it in the program folder gives the same Windows Explorer error when I run it.

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With those clues my diagnosis changes a little.
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The problem is in shortcuts

Thanks for the answer Bob, Gameranger works fine the error was caused by the shortcut.

Also I've noticed if I press don't send the whole desktop and start menu stops responding.

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That points to Gameranger issues.

Sorry but I have to defer to them.

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Thanks anyway

I confess I haven't cleaned my PC in a while. so I'll try that.

Didn't found anything useful on dark omen server. I'm playing Dungeon Keeper II and Morrowind Happy.

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