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Windows XP not booting (safe mode not working)

by Helphin / January 26, 2006 11:18 AM PST

I was doing a routine install of AVG Antivirus on a client's computer. Once the antivirus was installed, I Updated the def files from the internet.

Upon restart of the computer it froze... restarted it and it went into the menu where you can choose between safe mode, safe mode with networking etc etc..

If i choose start windows normally it freezes right there at that screen.
If i choose last known good configuration it will change into a black screen and freeze there.
If i choose safe mode (any of them) it will show the different files being loaded and then freeze before going into safe mode...

This has me completely baffeled... i have installed AVG numerous times on different computers without any problems.
I have never had a situation where i cannot even go into safe mode...

Does anyone have any ideas? (i have multiple computers at home so i can plug the hard drives directly into another one to access it and troubleshoot...)

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bad system builders...
by Helphin / January 26, 2006 11:37 AM PST

Most of those fixes are within a running windows.
As for the other ones, i cant really re-install windows as i do not have a supplied cd key or cd...
(i was not the system builder, whoever did build it did not include the windows cd or a cd key)

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by R. Proffitt Forum moderator / January 26, 2006 11:42 AM PST
In reply to: bad system builders...

"If the problem prevents you from starting in safe mode"

is noted in that link. And you open other chapters for other methods such as command line modes and use of RSTRUI.EXE from such command line, disabling services in the recovery console, etc. In short, all this won't fit in this small space but the link will.


PS. If a pirated OS falls in the woods, does anyone hear you scream?

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No luck
by Helphin / January 28, 2006 12:38 AM PST
In reply to: Odd.

Tried again with recovery console it works up until i need to choose the windows installation.. when i choose it (the only one thats on the disk... ) it freezes

so no safe mode, no recovery console, no windows...

any options?

(i would reinstall but as i said before the customer dosent have the windows license key... i could track down whoever built it for her i guess...)

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Looks like a corrupted OS. When I see that, I...
by R. Proffitt Forum moderator / January 28, 2006 12:52 AM PST
In reply to: No luck

Boot the XP SP2 (home/pro...) and use the Repair option. If that fails I move to a Parallel Install if there are files that need to be scrapped off.

-> Given there is no OS CD, they could use one from another machine of the same type. Be sure to find the license key on the box or such.

If it's pirated, shady then that's the breaks and they are feeling the hit.


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thats the way it goes
by Helphin / January 28, 2006 12:56 AM PST

yea there isin't much i can do.. i will try plugging the hard drive directly into my computer and do whatever i can from there...

thank you for your help

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by yachna_123 / May 30, 2012 8:14 PM PDT

hey i experienced the same problem today..can you help me did u rectify it

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Re: freezing
by Kees_B Forum moderator / May 30, 2012 8:31 PM PDT
In reply to: help

Quite unlikely that the OP from 2006 will answer you. And even more unlikely that his solution (if he had one) is the same as the solution you need.

Just for reference: the OP's problem was "system not booting after installing the 2006 version of AVG Antivirus".

The discussion seems to lead to the conclusion that XP needs to be reinstalled. That certainly is a good solution if the issue isn't caused by failing hardware and you have the necessary disks.
But, of course, there might be other options. But you don't provide any useful information to give even a hint of those.


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