Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Windows XP flashes, freezes, and restarts

Jul 25, 2012 4:19PM PDT

I think my computer has a virus, and I just pulled a Trojan Sirefef.P and an Exploit: Java/ CVE 2012 0507.CG off of it today. I noticed an issue a few days ago when my screen would go black for 1-2 seconds, then come back on. Then it started freezing, making images and scattered out in lines. It would flicker and come back normal. After an hour it flickered and restarted itself. It gave me a blue screen, and when I rebooted it have me a few codes. I've run virus scans all day, but only full scans pull anything up. Malwarebytes doesn't find anything, but MSE does, which is weird, I think. I removed the viruses it found, but the issue is still there. Is this just a virus issue or is it a new hardware problem? Nothing has been updated or installed other than virus ID updates.

The codes I received after booting up from blue screen are:

BCCode: 100000ea
BCP1: 864B9808
BCP2: 864E2460
BCP3: F7A53CBC
BCP4: 00000001
OSVer: 5_1_2600
SP:3_0
Product: 256_1

Also, the model name of my computer is VGC-RB53. I think the brand name is VISO? It also says its a Pentium 4, if that helps.

PS: I'm not the most tech-savvy guy. I can run a basic virus scan and delete my history, but that's about all I can do on my own.

Discussion is locked

- Collapse -
Clarification Request
A couple more things to check.
Jul 25, 2012 9:31PM PDT

Can you boot this computer into Safe Mode, and if so, does it perform well in that mode?

For Safe Mode; turn the computer on and just before the Windows logo displays start pressing the F8 key gently once a second until a list of Safe Mode options display. Select the top one, Safe Mode if not already selected, (using the arrow keys), and press Enter. XP will attempt to load with generic drivers and fewer services. The video driver will be generic VGA so your screen resolution will be the lowest, grainy and large icons.

In this mode head over to the Event Viewer, (Control Panel (in Classic Mode) > Administrative Tools > Event Viewer. Look under both the Windows System and Windows Applications for any Errors or Warning entries for the dates/times when these errors occurred. The purpose is to see if any files are mentioned, like driver files, (somefile.sys), or others.

Run both your anti-virus and MBAM scans in this Safe Mode. If MBAM needs updating you can either reboot back to normal mode to update it or reboot to Safe Mode and select "Safe Mode with networking", since this safe mode has no internet access.

Let us know how you get on.

Mark

- Collapse -
Error correction
Jul 25, 2012 9:38PM PDT

In Control Panel (Icons mode, not Classic Mode).

Sorry.

Mark

- Collapse -
Update
Jul 26, 2012 4:18AM PDT

Quick update. I'm running a full Malwarebytes scan now as well as a full MAE scan. I looked through the Event Viewer and found two system error events.

System Error
Catagory 102
Event ID 1003
Error Code 1000007f, parameter 1 00000008, parameter 2 f78a0d70, parameter 3 00000000, parameter 4 00000000

System Error
Catagory 102
Event ID 1003
Error Code 100000ea, parameter 1 846b141c0, parameter 2 84974220, parameter 3 f7a47cbc, parameter 4 00000001

Application Error
MPSampleSubmission
P1 0x80070666, P2 mpudateengine, P3 engine and am delta, P4 11.1.3927.0, P5 mpsigstub, P6 4.0.1526.0, P7 Microsoft Security Essentials, P8-P10 NIL

Application Warning
WinMgmt
Event ID 63
OffProv11 has been registered in WMI namespace Root MSAPPS11 to use local system account.

This morning I found a Service Control Manager Error. It reads:
The following boot start or system start drivers failed to load:
AFD
fips
i8042prt
intelppm
IPSec
Mpfilter
MRxSmb
NetBIOS
NetBt
RasAcd
Rdbss
Tcpip

Once the virus scans are finished I'll post the results. So far they're clean and have scanned nearly 74,000 files.

- Collapse -
Virus Scans complete
Jul 26, 2012 2:59PM PDT

I finished the MBytes and MSE scans in Safe Mode with no issues. The screen and restart issues don't happen during Safe Mode. However, I rebooted after the scans completed and the issue is still there. This must mean it's a hardware issue, right? How can I check for those problems?

- Collapse -
Answer
After the virus removal, there is ANOTHER ISSUE HERE.
Jul 26, 2012 4:22AM PDT
- Collapse -
Computers pretty old
Jul 26, 2012 5:56AM PDT

The computer hasnt been serviced in the four years I've had it.

- Collapse -
This service is a yearly affair.
Jul 26, 2012 6:00AM PDT

Looks like some canned air and an open case is in your future.

If I see a 4 year old PC I also replace heat sink compound as it can be dried out. It's about 2 to 4 bucks of material.
Bob